Windows 10: Devices Showing Up Twice

On my router information within my internet service app my device is showing twice one says on and one says off, what does this mean? It isnt connected and is off.

:)

 

My laptop is not showing other devices or unknown devices

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

Some devices might be listed under hidden devices in Device Manager, I suggest you to open Device Manager then click on View option and click on Show hidden devices. Once it is done, check whether you can find the device.

As an initial step of troubleshooting, I suggest you to try connecting the device with other USB ports and check if it is detected (If you are connecting through USB).

Also, try updating the USB drivers and check if it helps. Follow the below steps.

-Open Device Manager.

-Find and expand Universal Serial Bus controllers.

-Right-click on each driver listed and click on Update Driver Software

-Restart the system after updating the drivers.

-Try connecting the device and check if the issue still persists.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

 

Same PC showing twice in under Devices in Microsoft account

Hi Kaesu,



Thank you for writing to Microsoft Community Forums.



We will need few the following information from you to help you further:

• How did you update the computer to 1903?
  
• Did you make any hardware changes to the computer?
  

Ideally, if you are having a Digital License, only one device should show up in Microsoft account despite of any build version of Windows installed on the computer.



As you have mentioned, you have purchased a new digital license, I assume there are two digital licenses in your Microsoft account that is the reason you see the same device twice.



If you are facing issues in activating Windows, you can try to run the Activation troubleshooter and check if that helps. Please refer the steps mentioned in the article

Using the Activation troubleshooter.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

My Device is listed twice in my Microsoft Account Device List

Hello,

My Device is listed twice in my Microsoft Account Device List.

How should I go about getting them merged?