Windows 10: Diagnosing a system crash

Hello,


This computer is crashing and failing to produce minidumps. This computer had been operating in a stable way for the past three years, and it was already used then. This happens some days (up to five times), not on others, and using any software or not.


Config:

W10 Pro, 1803

AMD A8


The description of the issue is:

• The screen immediately goes from black
• The screen shows the bootup screen.

I can also "hear" this happen since the fans blow hard during post. Since I enabled minidumps (~3 weeks ago) there have been no dumps saved, even though there were crashes. In the Reliability Monitor it shows that there are "Critical events: Windows was not properly shut down". Without a minidump to help diagnose the issue, I feel lost.


Thanks!

:)

 

Diagnosing a system crash

Hello,

This computer is crashing and failing to produce minidumps. This computer had been operating in a stable way for the past three years, and it was already used then. This happens some days (up to five times), not on others, and using any software or not.

Config:

W10 Pro, 1803

AMD A8

The description of the issue is:

• The screen immediately goes from black
• The screen shows the bootup screen.

I can also "hear" this happen since the fans blow hard during post. Since I enabled minidumps (~3 weeks ago) there have been no dumps saved, even though there were crashes. In the Reliability Monitor it shows that there are "Critical events: Windows was
not properly shut down". Without a minidump to help diagnose the issue, I feel lost.

Thanks!

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.