Windows 10: Diagnosing Bluetooth issue

Ever since my wife started using zoom and working at home, the bluetooth has been nothing but trouble. What usually happens is she uses zoom with a bluetooth headset and bluetooth mouse and keyboard. Apparently, this may be too much for the built-in Intel bluetooth. To get around the issue, I replaced it with a more recent Bluetooth 5.x dongle. The setup was definitely more stable, but we still have issues. Here are some debugging steps I typically take.1. Check if all of the bluetooth peripherals are working. It's possible for example for the battery to run out on the peripherals. If yo

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Bluetooth connection issues windows 10!

Hello Donoven,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.



Method 2: Update
the latest Bluetooth drivers and check if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the Bluetooth drivers and select
  “Update”.
  

If the issue persists, uninstall and reinstall the latest Bluetooth drivers from the manufacturer’s website.



Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith

 

Bluetooth audio connection issues

Hi Rejin,

Let's get your earphones sorted. A few possible reasons can cause this issue. To diagnose and fix this problem, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues. Here's how:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

For additional troubleshooting steps that you can perform, you may refer to the following link:

Fix connections to Bluetooth audio devices and wireless displays.

We also recommend that you refer to the My Bluetooth device shows as Paired, but it isn’t working. How do I fix this? section in the following link:

Fix Bluetooth problems in Windows 10: FAQ.

Let us know how it goes for us to assist you further.

 

Bluetooth Headphone Connection Issues

Hi,

I would suggest to perform some basic troubleshooting steps by following the article to find out the reason and to update the Bluetooth driver.

Check the Status of the Bluetooth in Device Manager and update it:

• Search Device Manager using Cortana.
• Right click Bluetooth drivers and select the Update driver software.

Check also if the Bluetooth service on your laptop is enabled by following this steps:

• Press Windows key + R and type service.msc
• Search for Bluetooth Support Service.
• Right click on the Service and click on Enable.

Let us know how it goes.