Windows 10: Did a reset this pc and now i get "other user" in login

I just bought a used laptop and did a full reset from the windows and now after installing i get to the login screen and prompted with "other user" login and no other way to get in. I tried booting from safe mode and it says administrator welcome... then it goes into preparing windows and stays like that. What is going on?

:)

 

Unable to sign in after resetting PC, only Other User present

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you have reset the PC and there is no other user account apart from other user.



I would suggest you to boot the PC in to safe mode and check if you are able to login. Refer the section
From the sign-in screen in the article
Start your PC in safe mode in Windows 10.



If you are able to login to the PC in safe mode, try enabling the default administrator and then login to the PC. Follow the steps mentioned below to enable default administrator.

1. Open Start Menu and type
   CMD.
   
2. Now right click on it and click on
   Run as administrator.
   
3. Type the following command to enable hidden administrator:
   net user administrator /active:yes
   
4. Restart the PC and then try logging in to the
   Administrator account.
   

If you are able to login to the Administrator account, create a new user account and try to login. Refer the article

Create a local user or administrator account in Windows 10.



If you have any further queries, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows users at login

I cannot see all of my user accounts on the login screen on a new Windows 10 laptop. I have an account for my son and it does not appear as a user on the login screen. It is listed if I display the users with the CMD prompt. The only account I see is my
account which is an admin. His account is a user. All the suggestions I've seen are not available on home edition.

 

Unable to login to the PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand how it feels when the PC doesn’t work the way it is supposed to. For further clarity on the issue, please respond to the questions below.

1. What is the error message you receive when you try to login to the PC?
   
2. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
3. Are you using a local account or a Microsoft account to login to the PC?
   

If you are using a Microsoft account then I would suggest you to try resetting the password of the PC and see if you are able to login. Refer the article

How to reset your Microsoft account password



If you are using a local account on the PC, then you can refer the article

Reset your Windows 10 local account password



Note: The article talks about resetting the PC. It is not advised to reset the PC if you don’t have the backup of the data.



You can also try booting the PC into safe mode and see if you are able to login. Refer the article

Start your PC in safe mode in Windows 10



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator