Windows 10: Did I get the right replacement for my Microsoft Modern Wireless Headset USB Link?

My Microsoft Modern Wireless Headset stopped working properly bad sound input and output after the USB Link sustained some damage.I purchased a USB Link replacement, but it has since been impossible to pair the headset to the USB link. The headset might get paired directly to the computer via Bluetooth, but not through the USB link which would give a superior sound quality.The new USB Link is not recognised on Microsoft Accessory Centre, although it is recognised on the computer under Bluetooth & Devices. When I plug the USB Link in the USB port, a white light will appear, but it will go

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Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

Hello Mehmet, II'm Greg, here to help you with this.

Have you follow these setup steps from Microsoft:

https://support.microsoft.com/en-au/topic/set-u...

Try also the suggested steps here:

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/surface/for...

If one of those doesn't help then Nicole gives the contact information for Support under warranty for the device in the second thread above.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

When I plug in the USB Link for the Microsoft Modern Wireless Headset the Microsoft Accessory Center is not detecting either device. The white light is on, and the devices appear to work fine within Teams. I've reset the Headset which didn't change anything.

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.