Windows 10: Did Microsoft stop supporting the the Microsoft Sculpt Ergonomic Keyboard, Mouse and...

Discus and support Did Microsoft stop supporting the the Microsoft Sculpt Ergonomic Keyboard, Mouse and... in Windows 10 Gaming to solve the problem; Mine stopped working recently and none of the troubleshooting steps work. I love this keyboard! I've had several ergo accessories over the years and... Discussion in 'Windows 10 Gaming' started by AngelWings419, Jul 12, 2024.

  1. ANGELWINGS419
    AngelWings419 Win User

    Did Microsoft stop supporting the the Microsoft Sculpt Ergonomic Keyboard, Mouse and...


    Mine stopped working recently and none of the troubleshooting steps work. I love this keyboard! I've had several ergo accessories over the years and this is by far the best set I've ever had. I purchased it 3 years ago and only a few days ago started having problems with it disconnecting. I have contacted Microsoft support, but apparently it was the wrong department? It went to the warranty department and I'm still unable to get any help on resolving this issue. Someone mentioned that I should just buy a new dongle for it, but I'm wondering how that would work if the issue has to do with drive

    :)
     
    AngelWings419, Jul 12, 2024
    #1
  2. INTREPID4358
    Intrepid4358 Win User

    Keyboard of Microsoft Sculpt Ergonomic Wireless Desktop Keyboard and Mouse stopped working

    * Moved from Mobile devices

    * Original title: Microsoft Sculpt Ergonomic Desktop Wireless Keyboard, Mouse and Number Pad Combo

    The keyboard of Sculpt Ergonomic Desktop Wireless stopped but the numeric pad and mouse still works. I saw the issue was brought up in the web but did not work for him.

    I'd appreciate any help on this problem.
     
    Intrepid4358, Jul 12, 2024
    #2
  3. JERRYMEEKER
    JerryMeeker Win User
    Support for Microsoft Sculpt Ergonomic Mouse?

    Why does the Microsoft Mouse and Keyboard Center software fail to detect my Sculpt Ergonomic Mouse? I have tried different USB ports, but no joy.

    Thanks for any advice.
     
    JerryMeeker, Jul 12, 2024
    #3
  4. PRAKHAR_KHARE
    Prakhar_Khare Win User

    Did Microsoft stop supporting the the Microsoft Sculpt Ergonomic Keyboard, Mouse and...

    microsoft sculpt ergonomic keyboard

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues while using the Microsoft Sculpt Ergonomic keyboard on your PC as it stops working. For more clarity on the issue, please respond to the questions below.



    1. Are you aware of any changes made to the PC?
    2. Which build version of Windows 10 are you using currently?
    3. Does the issue occurs while using a specific application or all the applications?
    4. Is the trans-receiver for the keyboard connected properly to the PC?


    Meanwhile, you can try re-installing the drivers and Microsoft Mouse and keyboard center for the keyboard and check if that helps. You can download the drivers from the

    Microsoft website    .



    If the issue persists, please get back to us with the results of troubleshooting steps to assist you better.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jul 12, 2024
    #4
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Did Microsoft stop supporting the the Microsoft Sculpt Ergonomic Keyboard, Mouse and...

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