Windows 10: Did not receive $25 Visa eGift Card email

I purchased Microsoft Office Home and Student 2021 - plus $25 Visa eGift Card E-Delivery from Costco on 10/27/2024. I did not receive the email for the $25 Visa eGift Card. I looked in my Trash and Junk folders but did not find the email.I talked to Costco customer service this morning and they said that I need to contact Microsoft customer support.Will you please resend the email or let me know how I can get another copy of the $25 Visa eGift Card. Thank you!

:)

 

Egift cards at Argos

Remember this is an eGift, not an actual gift card. It's for use online, it can't be spent in-store.

 

Egift cards at Argos

How can I spend eGift Cards at Argos when their staff say the code Microsoft has given me is far far too long

 

Windows Prepaid Visa Card won't work

Hi RumblyCarton7,

When I first received my card, it was not working but worked the next time I tried it (a few days later). I first tried using it outside of the Marketplace at a regular store. However, once I logged into the website listed on the card and confirmed there
was a $25 balance on it, I then tried it in the Windows Phone Marketplace and it worked great.

Have you tried logging into the website listed on the card (http://prepaid.citi.com/uswindowsphone) and verify your $25 credit on the card? Since this is a CitiBank VISA gift card, you'd
have to contact CItiBank for any issues with it as the card would probably be issued and activated by the bank and not Microsoft. I think there might be a delay with CIti activating the prepaid cards.

To summarize, I would:

(1) log into the website and verify the $25 credit on the card

(2) Try it again on the Marketplace, at least once a day, for up to 2-3 days after receiving the card.

I hope this helps!

David