Windows 10: Different Bluetooth Pairing problem - Urgent

Hi everyone,So, this issue reported here https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-pair-a-device-pop-up-control-is-not/88904a79-f9ca-447c-bb99-aa9e3516207eI had also. But haven't even seen that page and slim "bar" anymore for a long time.My issue is different from the outset: Since the penultimate Win10 Professional update, my formerly nicely PAIRED bluetooth phone connection no longer works, and hasn't been recoverable either.So, I waited for the next Win10 update, hoping it would remediate the issue. Updated today to this new and latest update.Still not pairing bluetoot

:)

 

bluetooth problem

1. We also want to know making and model your own headset ?
2. ▶Headset type HBQ i7
3. Does it work when paired with a different device?
4. ▶Yes it works very hard on other devices
5. Are you able to pair and use another Bluetooth device on your ProBook?
6. ▶I can not pair or use any other Bluetooth deviceor
7. if the issue persists after the troubleshooting steps above
8. ▶The problem still existsI do not bother to install Bluetooth to know whether it is open or closed

 

Bluetooth does not Recognize/Pair/See Bluetooth Hardware


System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition

Okay, I've been working on this for awhile and have tried a million things. I'm going back to square one so pretend I haven't tried anything yet.

Here is the problem.

I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.

When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not. After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)

I've tried everything I can think of, but I'd like to try everything in order that someone else would try to see if I'm missing something.

It is a Microsoft mouse by all means it should work on Microsoft drivers. :/ Arg. Please give any suggestions to help.

 

Windows Bluetooth pairing problem

Hello Robert,

For better assistance, we'd like to ask the following:

• When did you start experiencing this issue?
• Did you make any changes to your computer settings prior to this issue?
• Have you tried any troubleshooting to resolve the pairing issue on your Bluetooth device?
  

Meanwhile, we suggest troubleshooting your hardware and devices from the Control Panel. To learn how, follow the steps below:

• Press the Windows key.
• Type Troubleshooting and then press
  Enter.
• Click Hardware and Devices >
  Advanced.
• Click Run as Administrator. We suggest to us your administrator access to complete the troubleshooting.
• Click Next, kindly follow the on-screen instructions.
  

We are looking forward to your reply.