Windows 10: Difficulty with Phone Number Registration and Puzzle Verification

Hi, Microsoft Support Team, I am writing to express my frustration and seek assistance with a persistent issue I have encountered while trying to register my phone number for account recovery. Despite my 43 **** attempts, I have faced challenges in completing the puzzle verification process accurately.The puzzle-matching quiz consistently marks my answers as incorrect, even when I have diligently matched the puzzle pieces in the correct manner. I have attempted this process 43 times, and it has become a source of significant frustration and inconvenience. I understand the importance

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Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

Verification code is not being accepted after adding phone number to alias account

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused.

Provide more information to help you better:

• 
  Are you trying to verify the Microsoft account?
  
• 
  What happens when you are trying to verify the account?
  

Sorry to inform you that there is no option to add a telephone number as Alias.

I suggest you to refer to the following article to verify the account.

How to use two-step verification with your Microsoft account - Microsoft Support

Microsoft account security info & verification codes - Microsoft Support

You may also refer to the following article to add an alias.

Change the email address or phone number for your Microsoft account - Microsoft Support

Reply with necessary information and the result to help you further.

Thank you.

 

Magic Puzzles suspicious crash

Hi Maggie,

Microsoft never pro-actively encourages customers to contact certain numbers for assistance with "technical issues". The messages you are receiving are consistent with fraudulent activities that may harm your property.

If you are referring to Magic Jigsaw Puzzles app that was developed by
ZiMAD, we suggest you report the app immediately. To do so, follow these steps:

• Open this link.
  You may open it through Microsoft Store or through a browser.
  
  
  
• Scroll down, sign in, and report the app.

Lastly, we suggest you refrain from contacting or downloading anything related to the messages you are receiving.