Windows 10: Directory size of user folder under-reported in "Properties"

I'm trying to ascertain the size of my User folder. Right clicking on C:\Users\myusername directory shows 297 GB, however, I know it is much larger than that; a certain folder within my User folder, for example, is over 400GB. I believe the size of my User folder is actually about 1.4TB.

I re-indexed and this did not fix the problem. I ran chkdsk upon reboot and this did not fix the problem. My hard drive has no bad sectors according to Crystaldiskinfo (it is a 4TB Samsung 860 EVO SSD).

Any ideas why "Properties" would mis-report (underreport!) the size of my User folder?

:)

 

Folder Properties in Explorer under-reporting disk space usage following Win10 upgrade

Hi all

The major update to Windows 10 was rolled out to my PC several days ago. Except for the issue I am reporting in this post, everything looks fine and the new and updated features all look good!

However since the update the space usage being reported when I select the Properties menu item after right-clicking on a folder in Windows Explorer is reporting vastly lower disk space usage than it ever did before the update.

For example, my Documents folder is showing 2.85Gb of space usage. However one of the subfolders (at the level directly below the Documents root directory) uses more than 5Gb by itself! (which in this case seems to be correctly reporting). This is just
one of many subfolders off my Documents folder though, and the under-reporting problem extends to just about every other major folder that I have tried on my system (on both my system and portable hard disk drives).

The differences in space usage being reported are at extreme levels, along the lines of reporting less than 10% of the space usage than when I performed the same request before the update. I have never experienced anything even remotely close to this (under
any version of Windows) before the update.

I have taken all the obvious steps such as checking Explorer's viewing options (none of which I changed before either before or after the update to cause these issues to arise) and looking for similar issues already being posted on Windows support forums.
However I must admit that having totally drawn a blank with all of these avenues, it's time to ask the experts!

By the way the issue isn't something as simple as having the option to include subfolders in space usage being turned off, as there is far less than 2.85Gb of space usage by my files on the Documents root directory (and once again the same patterns are apparent
on other folders on my system).

Has anyone else experienced similar issues with the under-reporting of disk space usage in Windows Explorer? (and if so have these problems seemed to have been introduced by the recent Windows 10 update?) Are there any steps you would advise I take to revert
back to the space usage figures I would be expecting (and have always obtained before the update). This is a feature of Explorer that I constantly use and find very useful, but am being severely limited in its usage since the issues I am reporting in this
post have recently come up.

Thanks everyone, your assistance in getting this issue resolved would be much appreciated!

 

Documents/Pictures folders under 'This PC' refer to onedrive - not the local folders

Since the only folder that has incorrect file path is the Documents folder under This PC, we would suggest you do the same steps provided above. However, do it in your Documents folder under This PC. To do so, kindly follow the steps below:

• Open File Explorer
• Click This PC
• Right-click on Documents
• Click Properties
• Click Location
• Click Restore Default
• Click Apply
• Click OK

Also, we would like to inform you that "winhelponline.com" is not associated with Microsoft.

Let us know how it goes.