Windows 10: DirectX 9 doesn't install on laptop

I tried to installed Roxio VCR to DVD software on my laptop. My laptop has Windows 10.


The error message says I need to install DirectX 9, but that did not install.

I saw another message and it says to use DirectX11, but that did not install onto my laptop.


Any suggestions?

:)

 

Windows doesn`t start. Authomatic repair doesn`t work.


Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Microsoft Store: DirectX 9 required

We appreciate the update. Since the issue is still the same even if you have DirectX 9 or later, we suggest that you reinstall your graphic card drivers instead. Follow the steps below:

• Press Windows Key + X and choose Device Manager.
• Go to Display Adapters section and locate your graphic card driver.
• Right click the driver and choose Uninstall.
• Check Remove the driver software for this device and click
  OK.
• After you’ve uninstalled the driver, restart your computer.
• When your computer restarts, go to your graphic card manufacturer’s website and download the latest drivers for your graphic card.
• Install the downloaded drivers.

Let us know how it goes.

 

DirectX 9

Thank you for your response. The 9th version of Direct X had already been downloaded and installed. From this page. My graphics card probably is not compatible with DirectX 9 or Windows 10 can not use the DirectX version 9 for an unknown reason.