Windows 10: disabled audio when I open laptop.

Whenever I open my laptop, the speakers are disabled i cannot click on it and when I open device manager and check in sound, video and game controller either it shows unknown device or it doesn't show at all but then when i restart, driver automatically shows up but still no sound comes. in the end, when I uninstall it and restart then any audio comes otherwise it doesn't.

:)

 

DTS audio process settings are unavailable with currently active audio device

Hello bagir shahab,

Thanks for using Microsoft products and posting in the community.

The error message you're encountering suggests that the DTS audio processing settings are not available for your currently active audio device. This could be due to several reasons, such as a driver issue or a conflict with another audio software or device.

Here are a few steps you can try to troubleshoot and resolve the issue:

1. Restart your computer: Sometimes, a simple restart can resolve temporary software glitches.
   
2. Check DTS APO Service: Since you mentioned that the DtsApo4Service is running, it's worth verifying if it's functioning correctly. You can try restarting the service by following these steps:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "services.msc" and hit Enter to open the Services window.
     
   • Locate the "DTS APO Service" in the list of services.
     
   • Right-click on it and select "Restart."
     
   • Close the Services window and check if DTS audio is now functioning.
     
3. Update audio drivers: Ensure that you have the latest audio drivers installed for your Asus Vivobook. You can visit the Asus support website, enter your laptop model, and download the latest audio drivers compatible with Windows 11.
   
4. Uninstall and reinstall DTS software: Completely uninstall the DTS software from your computer and then reinstall it. To uninstall:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "appwiz.cpl" and hit Enter to open the Programs and Features window.
     
   • Locate the DTS software in the list of installed programs.
     
   • Right-click on it and select "Uninstall."
     
   • Follow the prompts to complete the uninstallation process.
     
   After uninstalling, visit the official DTS website or your laptop manufacturer's website to download the latest version of the DTS software. Install it and check if the issue is resolved.
   
5. Disable other audio-enhancing software: If you have any other audio-enhancing software installed, such as Dolby Atmos or Waves MaxxAudio, temporarily disable or uninstall them. Sometimes, conflicts between different audio software can cause issues.
   
6. Check default audio playback device: Ensure that your desired audio device (laptop speakers or headset) is set as the default audio playback device. To do this:
   
   • Right-click on the volume icon in the system tray and select "Open Sound settings."
     
   • Under the "Output" section, select your desired audio device from the list of available devices.
     
   • Click on it and click the "Set as default" button.
     

If none of the above steps resolve the issue, you may want to reach out to the DTS support team or your laptop manufacturer's support for further assistance. They may have specific troubleshooting steps or updated drivers for your device.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist

 

Disabling laptop keyboard

Hi,

Thank you for posting your query in Microsoft Community.

As per the description. Let me help you in resolving the issue.

I suggest you follow the steps below and check if that helps:

• Press Windows + X and select
  Device Manager from the list.
• Find Keyboards in the list of devices and click the arrow to expand it.
  
• Right-click on the internal keyboard and click Disable. If there is no Disable option listed, click
  Uninstall.
• Click File>Exit. Your laptop’s internal keyboard should now be disabled.

Note: If you had to choose Uninstall instead of Disable in step 4, the keyboard will be automatically detected and re-installed if you ever have the Device Manager scan for new hardware for some reason. If that happens you’ll need to repeat this procedure
in order to uninstall it again.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.