Windows 10: Disappearing files - it's not funny anymore

I own several devices with Windows 10 some time ago I lost a large amount of data I had stored in a folder on the desktop of my work laptop I work with media. I looked everywhere and even tried multiple data recovery programs. I never managed to recover anything because the system acted as if the files had never been there. No recovery data, no backup, nothing.


Yesterday it happened again, I moved a folder on the desktop into another folder, also on the desktop. This morning I started the computer only to find that the folder I moved is missing! Why? Why do you make a product that literally eradicates the user's data? And how do you do it so that it's not even possible to recover it?


Needless to say I've tried the offered solutions here in the support but none of them got me my data back. I wonder, am I the only one who has this happen? Why do only some files disappear while the others are untouched? How do I prevent this from happening?


Any help/opinion would be appreciated.

:)

 

Downloaded files disappear


When you download a file through any browser, there's an option somewhere to 'Open Containing Folder.'

In Windows, to find a file you have downloaded...

1. Open your personal folder by clicking the Start button and then clicking your user name at the top of the Start menu's right pane.
   
2. Double-click one of the following folders:
   
   • Downloads
     
   • Documents
     
   • Pictures
     
   • Videos
     
   • Music

If you do not see the file you are looking for, but know its file name, you can search for it by following these steps:
To search for a file you have downloaded...

1. Click the Start button
   
2. Type all or part of the file name into the Search box.
   The file you are looking for will appear in the list of results.

 

My files have disappeared.

Hi Maureen,

To assist you better, kindly answer the questions below:

• 
  
  Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• May we know the location of the file folder that you created that disappeared?
• Have you tried using the Search box to search for the files that you made?

Regards.

 

The option converting m4a files to wma files in windows 10 is disappeared

• What app are you using to convert the files?

I don't use any app to convert the files. I just copy the m4a files from my music folder. Then I paste the m4a files in my android phone drive that connected to my laptop. Then a windows pop-up that shows the option converting m4a files to wma files appears.
You can see the windows pop-up in below picture. Now the windows pop-up is disappeared.





This picture was taken a screenshot from the video

• When did the issue start to happen?

I found this problem last week. However, I didn't convert m4a files to wma files since May, 2017.

• Were there any changes made to your device prior to the issue?

I updated windows several times prior to the issue.

• Have you done any troubleshooting steps so far?

I haven't done any troubleshooting steps.