Windows 10: Discrete GPU not being used when laptop is connected to AC adapter

Discus and support Discrete GPU not being used when laptop is connected to AC adapter in Windows 10 Gaming to solve the problem; Hi guysplease, please please can someone help. This has been stressing me out for a week and I’ve tried nearly every single fix suggested.I’ve been... Discussion in 'Windows 10 Gaming' started by Rhianna Timms, Sep 23, 2023.

  1. RHIANNA TIMMS
    Rhianna Timms Win User

    Discrete GPU not being used when laptop is connected to AC adapter


    Hi guysplease, please please can someone help. This has been stressing me out for a week and I’ve tried nearly every single fix suggested.I’ve been experiencing crashes on my laptop when playing games since I had the motherboard replaced due to a failed update. However, today we noticed that this doesn’t happen when the laptop is using its own battery. So we’ve concluded that my laptop is not using the discrete GPU when it is on charge, so my games crash.I’ve tried EVERYTHING. Disabling my iGPU, checking BIOS settings nothing graphics related in mine unfortunately, updating drivers, uninstal

    :)
     
    Rhianna Timms, Sep 23, 2023
    #1
  2. JMICH456
    jmich456 Win User

    1803 Issue: Hybrid laptop with Discrete GPU Connected to Display

    Hello,

    I am getting this message when trying to update to 1803 "Cannot uninstall App: Hybrid laptop with Discrete GPU Connected to Display" Please uninstall manually and then refresh. I am getting this on 2 Alienware 17 R4 laptops.

    I have uninstalled the amplifier program and both Intel and NVIDA graphics drivers to no avail. Any suggestions?

    No it is not in the App and Features section.
     
    jmich456, Sep 23, 2023
    #2
  3. ESOS_
    ESOS_ Win User
    Game didn't use the discrete GPU

    I have one game that runs just fine before but now it won't use discrete GPU no matter what I do it still won't use it, the game is Grounded (Steam version) it recently has a full release update and since then the game won't use a discrete GPU even though I force it to but the game still not using a discrete GPU.

    It's only on this game, I can play other games just fine they're all using discrete GPU automatically.

    Things I've tried to fix it:
    1. Set the game to run using discrete GPU in NVIDIA Control Panel
    2. Verify integrity of game files in Steam

    3. Re-install the game 2 times

    4. Set my laptop to use discrete GPU all the time

    And recently I got a Windows 11 22H2 & NVIDIA driver update, so it's all up to date but the game still not using discrete GPU.
    What do you think the problem is? Is it my laptop? Is it the NVIDIA driver or Windows 11 updates? or is it the game that causes the issue?

    Thank you
     
    ESOS_, Sep 23, 2023
    #3
  4. BOBREK
    bobrek Win User

    Discrete GPU not being used when laptop is connected to AC adapter

    1803 Issue: Hybrid laptop with Discrete GPU Connected to Display

    No help, but I am getting the same error with the same update on the same Alienware model.
     
    bobrek, Sep 23, 2023
    #4
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Discrete GPU not being used when laptop is connected to AC adapter

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