Windows 10: Disk Cleanup is not cleaning up Temporary files.

My BitDefender antivirus detected and quarantined malware, but I wanted to take proper measures and delete all temporary files and restore points. That is when this problem happened. Disk Cleanup is showing that I have 8.41 GB of temporary files but does not delete them at all. Tried it twice but again it shows there is 8.41 GB of data there. I also tried to clear the temp folder using the Run app and then saw Disk Cleanup but no change, It again shows 8.41 GB of data of temporary files left. What to do?

:)

 

Disk Cleanup - Padlock on Temporary Internet Files

Hi Dennis,

Deleting temporary files is one way of to free up space on your drive.

For us to properly isolate your concern and provide an appropriate resolution, kindly answer the following questions below:

• We would like to confirm if you were running the Disk Cleanup utility?
• Can you confirm that the only files you cannot delete were all temporary Internet files?
• Was there a lock displayed beside the temporary Internet files?
• Were there any error messages when you tried to run a disk clean up.
• Can you send us a screenshot of the error message?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

DISK CLEANUP

Hello,



Thank you for writing to Microsoft Community Forums.

1. Which files are you trying to delete using disk clean up?
2. Which version of Windows are you currently using?

Please reply back with the information to the above questions in order to provide you with appropriate troubleshooting steps:



I understand that you are trying to free up memory using Disk Cleanup. If you are trying to delete files using disk cleanup on Windows 10, I suggest you to refer the following article on

Disk cleanup in Windows 10 for steps to perform disk clean up on your PC.



Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Cannot Cleanup Temporary Internet Files

Recently when running Disk Cleanup on my Windows 10 Surface tablet, there are 1.10 GB of Temporary Internet Files listed under Files to delete. Checking this box and clicking OK does not remove them.

I also notice these same files listed when I when I run Clean up system files. I am not able to remove these file here either.

When I click on the Temporary Internet Files and select the View files button, Disk Cleanup opens the AppData > Local > Microsoft > Windows > INetCache > IE folder with only the message "This folder is empty" displayed. The IE folder properties lists 3
files and 1 folder and the Attributes Hidden is checked. Unchecking the Hidden attribute does not return any files.

Windows 8 was originally installed on this Surface Tablet and I upgraded to Windows 10 last September. Automatic updates is turned on.

I welcome suggestions for resolving this issue.

Thanks!