Windows 10: disk tray inaccessible

in my dell inspiron 5570, my disk tray has never worked, and never shown up in device manager. the disk tray works fine, so it is something on board. any help?

:)

 

desktop agent tray error message in windows 10

I tried the following suggestion. When I got to step 4, the list provided no checkmarks to uncheck and the icon for Desktop Agent Tray was a checkmark in a yellow circle. nothing happened when I clicked on the yellow circle with the checkmark. the title
on the list was Desktop Agent Tray(2) Clicking on the title opened a title beneath the Desktop Agent Tray (2) which did not have the (2)

the publisher of both titles was CenturyLink Inc and the status for the entry with the (2) was enabled and the status of the other entry was blank. Changing the status to disabled did nothing. the Start up impact was listed as high. There was another
entry under the two Desktop Agent Tray titles There was an icon then Dw20 with a high start up impact. No where was there a place to uncheck or delete. So far the box which lists the error disappears and there seems to be no problem. I just wonder why
it is there,



Hi,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Desktop Tray Agent is a program used by Qwest to update their installer when setting up DSL (Digital Subscribers Line) based connections to computers. I suggest you to follow the steps below and check for the status:

• Press Windows key + R, type msconfig.
• Go to Startup tab.
• Click on Open Task Manager.
• Uncheck Desktop Agent Tray from the list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Windows 10 Reset (remove files, no disk wipe) fails with Inaccessible Boot Device; Defender Offline fails with 0x8007002

Two identical Dell Inspiron 660 systems (one for each child):

• Win7 --> Win 10 upgrades went uneventfully, normal function afterward.
• 1st system then put through Windows 10 Reset procedure with file removal AND disk wipe, completed successfully, normal function
• 2nd system then put through Windows 10 Reset procedure with file removal WITHOUT disk wipe --> procedure fails:
  • INACCESSIBLE BOOT DEVICE error is thrown, with an endless reboot cycle
• Based on
  this thread reference to
  KB2673509, Windows Defender Offline downloaded and run to create USB installation
• USB device inserted into affected system
• Boot device sequence manually directed to USB during reboot cycle via BIOS <F12> key function
• Windows Defender Offline initiates, but halts throwing error 0x8007002

• This code
  appears to be related to a problem with Windows update, which I can not rationalize given that this is explicitly an
  offline tool.

What are the suggestions for next step(s)?

 

I can't figure out how to open the disc tray on my toshiba laptop

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Kindly try the below steps and check if it helps.

• Locate the eject button near the disc tray. This button is usually directly to the left or right of the disc tray.
• Press the eject button firmly and quickly. The tray should slide open.
• Press the eject button a second time to close the disc tray.

If the above steps doesn't work try the below.

• Open This PC.
• Right click on DVD drive.
• Click on Eject to open the drive.

If this doesn't help, I suggest you to contact Toshiba support for further assistance.

Here is the link:
http://support.toshiba.com/

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.