Windows 10: Display and Video playback errors

The video colors on my MSI laptop appear to be distorted. I tried changing the color schemes but they didn't help. In addition to this, whenever I play a video, it can be on a browser or an app, it seems to have a distortion. Like it gets partitioned in between either into 2 parts or into 4. Sometimes it keeps scrolling like a carousel. I tried uninstalling and reinstalling my Nvidia graphics drivers but they don't seem to be causing the problem.My system information:MSI Pulse GL 66NVIDIA RTX 3070 Graphics.Intel i7 processor. Thanks in advance for your help.

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video playback error?

Hi there! I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

Try the following methods and check if it helps:

Method 1: Run the Video Playback troubleshooter and check if it helps.

Follow the below steps:

Type troubleshooting in the search bar.

Select Troubleshooting.

Select View all on the top left corner.

Click on Video Playback.

Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the steps below:

Right click on Start button and click on Device Manager.

Select the Graphic driver from the list by extending Display adapters.

Right click on the Graphic driver and click on Update driver Software.

If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

Sincerely,

Louie

 

All Video playback choppy

Hi,

Thank you for posting your question in the Microsoft Community.

Try the following methods and check if it helps:

Method 1: Run the Video Playback troubleshooter and check if it helps.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Video Playback.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

• Right click on Start button and click on Device Manager.
• Select the Graphic driver from the list by extending Display adapters.
• Right click on the Graphic driver and click on Update driver Software.

If the issue persists then install the latest graphic driver from the manufacturer and check if it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

Hi Andrew,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with this issue.

Before we proceed, we require more information to assist you better.

• Which application you are using to play the video?
• What is the format of the videos you are trying to play?
• Does this happens with all other videos as well?

This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

Step 1: Run Video Playback Troubleshooter.

I suggest you to run the Video Playback
Troubleshooter. Follow these steps to run
Video Playback troubleshooter:

• Type troubleshooting in the search bar and select it.
• Select View all on the top left corner.
• Click Video Playback
  troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 2: Also, I suggest you to update your graphic card drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• 
  Press Windows key + X key and click on
  Device manager.
  
• 
  Search for Display Adapters.
  
• 
  Right-click on the graphics
  card and click on Update driver software.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.