Windows 10: Display Blacks out after some time

I have a GTX 1060. Used to work fine. I switched my PC on to do some work, did some Word/Excel/Zoom for 3 hours and decided to play GTA. Played for approx 1 Hour with no issues, then closed the game and went to do some work for 5 minutes. When I returned I saw the fans of the GPU were spinning like crazy, and my monitor wasnt receiving any Signal. Considering it to be a driver crash, I turned it off by flicking the PSU switchno other way to turn it off was working and turned it on. Got into my account, started playing an audio file and the display blacked out again. But the music was still playing. I again turned it off and restarted, the same problem again. Again restarted, but only this time it kept switching off itself.

My friend had a spare 710, and just to rule out and potential CPU/Mobo/Ram issues used it and the PC has been running fine since 2 days, even after stress testing it. My guess was it had something to do with the 6pin Power Supply/GPU, so I downloaded WhoCrashed and it gave the following report-

On Fri 21-02-2021 00:11:56 your computer crashed or a problem was reported

crash dump file: C:\Windows\LiveKernelReports\WATCHDOG-20210221-0011.dmp
This was probably caused by the following module: watchdog.sys watchdog!WdReferenceObject+0x1CF
Bugcheck code: 0x193 0x810, 0xFFFFBC0CDE2D1000, 0xFFFFBC0CD7539100, 0x0
Error: VIDEO_DXGKRNL_LIVEDUMP
file path: C:\Windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: A livedump triggered by dxgkrnl occurred. You may have problems with your graphics driver or hardware.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


Any Idea on how to fix this issue?

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Display

Hi,

To increase the display timeout, I suggest that you follow the steps below:

• Select Desktop and click Personalization.
• Select Lock Screen, then Click on Screen time out settings.
• Change the required time in the drop down under Screen.

Let us know how it goes.