Windows 10: Display delay/lag with Wacom DTU-1031X, only on Windows 10. Need Help

hi Guys !



Recently I bought a Wacom DTU 1031X graphics tablet. Unfortunately I have a problem with the display delay. This tablet is connected via two USB 2.0 connections. In addition to the official Wacom driver, i tried all the driver versions of DisplayLink as well as the Trigger Family dongle driver, present on the Wacom page. I tried a few new and previous versions of the intel video drivers.

This problem appears even on a friend's computer who use also windows 10.

On windows 7 Professional SP1 but also windows 8.1, the tablet works perfectly, without any delay. On Windows 10, the only version that runs on the tablet is built in 1511 (year 2015). All versions over this built cause the tablet to have a screen delay.

This delay is only present on the tablet screen. On the laptop screen everything runs perfectly. This lag appears if I use the mouse but also the pen, the problem being present on both.

The strange part is that this lag does not manifest on the cursor, which moves perfectly synchronized with the mouse or pen.

For example, if I try to move a window from one direction to another, the cursor follows the pen in real time, but the window has a slight delay in following the cursor. The same delay appears when I am in the start menu. if I move the cursor or pen up or down in that menu, the cursor keeps pace, but the animation in the menu stays behind. Even in the paint program, if I want to draw something, the cursor moves in real time, but the drawn line is far behind.

I even tried to disable certain options like pen and ink, and other things, but no change. The lag is not given by the pen or tablet, that's for sure. But a communication problem between the laptop and the tablet screen.

I don't know what else to do. I ran out of ideas. Please help me solve this problem !

:)

 

Using my Wacom Tablet on Windows 10

Hello Hayley,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description of the issue, I understand that Windows is unable to configure the drivers for Wacom driver.

I would suggest you to start afresh with the installation of the Wacom driver. Follow the below steps.

Step 1

Clean the temp folder to delete temporary files that are automatically created during the installation or uninstallation of any software application.

• Press the Windows + R keys simultaneously to initialize the
  Run command box.
• In the available field in the Run command box, type %TEMP% and press
  Enter.
• On the opened Temp folder, press Ctrl + A keys simultaneously to select all the contents of the folder and press delete key on the keyboard.
  
  Note: In case the operating system displays a message saying that any particular object cannot be deleted, skip the object from the deletion process and allow the windows to continue deleting the other contents of the folder.
• Once the TEMP folder is emptied, restart the computer to allow the changes to take effect.

Step 2

If you have the installation package for the Wacom driver, install the driver in compatibility mode. Please follow the below steps.

• 
  Right-click on the setup file and click on "Properties".
  
• 
  Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
  
• 
  Click on ‘Apply’ and click ‘OK’ and run the file to install it.
  

Please get back to us with the results and we would be happy to help you further.

Thank you.

 

Wacom driver error 10 on Lenovo Miix 510

Hi Derek,

We appreciate you posting your concern here in the Community forum. In order to help you with your Wacom driver issue, kindly follow the steps suggested below:

1. Click the Start button from the bottom left portion of the screen.
2. Once the search field appear, type Services and press
   Enter.
3. In the Services window, scroll down to Wacom Professional Service.
4. Right-click the Wacom Professional Service and choose
   Start.

If the steps above doesn't help, you may try to uninstall and reinstall the Wacom driver without turning off or disabling the Windows firewall. You may also choose to rollback the Wacom driver if it is working correctly before. Use the following steps:

1. Press Windows + R on your keyboard.
2. Type devmgmt.msc and press Enter.
3. Expand the category you want and right click on the driver and select
   Properties.
4. Navigate to Driver tab and click on Roll Back Driver.

Let us know the result by replying to this thread.

Regards.

 

Wacom Tablet problem "Driver Not Found"

These steps worked for me:

I got them from this article: http://fox-orian.tumblr.com/post/39456072610

Basic steps:

• press windows start button
• type "Services" (don't type the quotes) and press enter
• in Services window, scroll down to "Wacom Professional Service"
• right-click the "Wacom Professional Service" and choose "start"

I hope this helps.