Windows 10: Display / Device does not sleep according to settings

I have Windows 11 Pro installed on a newly built desktop. Display is set to sleep at 5 minutes and device is set to sleep at 10 minutes. Only one user account exists on the device. When that user is logged in, the display nor the device sleeps at the designated times. If the user is logged out, and device is at Windows Hello screen, display and device sleep at designated times. What do I need to do to have sleep times apply when user is logged in?

:)

 

Display and sleep settings

Hi,

In order to help you with the issue about the display and sleep settings, kindly answer the following questions:

• Have you tried the troubleshooting steps suggested by MVP Andre Da Costa? If you did, what were the results?
  
• For us to avoid redundancy of the troubleshooting process, what were the other steps you have done to resolve the issue?
  

We look forward to your next post.

Regards.

 

Display will not sleep.

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will help you solve the issue.

I suggest you to follow the steps provided below and check if it helps.

• Click on Start>Settings>System.
• In the left navigation pane, click on Power & sleep.
• In the right pane, select the time limit for the system to go to sleep from the drop down list.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Screen does not always turn off according to Power & sleep settings

DESCRIPTION

Please advise, I am trying to solve this puzzle.. Basically screen wont always turn off according to the settings set in Power & sleep. Sleep, on the other hand, works.
Sometimes monitor will turn off correctly after a set time, say if I set a minute or two just to test then it works. But 15 minutes never work. Sometimes if I change additional power settings back and forth it starts to work, but only until next restart.
I can't find a solution nor cause of this problem. Windows 7 power settings worked correctly.

SYSTEM INFO

Windows 10 is cleanly installed on HDD in UEFI mode and I am using/testing it only for a few days yet. Slow ring updates. No additional USB devices are connected except keyboard and mouse. PC is quite new, Skylake based (i5 6600, Asus Z170M-PLUS, R9 390).

THINGS I HAVE TRIED AND RESULTS

• Clean boot and Safe mode - same.
• Updating BIOS - same.
• Disabling USB selective suspend - same.
• Booting without mouse - same.
• Testing for wake armed devices with powercfg and disabling LAN adapter wake - same.
• Using USB 3 instead of USB 2 to connect mouse & keyboard - nothing.

"Some" results:

• Generating powercfg /energy report. Report shows error "USB Suspend:USB Device not Entering Selective Suspend". Windows 7 did not show such error (hardware switch dual boot, easy to compare).
• Disconnecting and reconnecting mouse while system is on - display turns off correctly after, but only until next restart..
• Switching Power plans back and forth - again, starts to work, until next restart.