Windows 10: Display Driver/Graphics Card issues since last update [build 17134.167]

After Windows installed the latest update, the image displayed started flickering when running programs that use the GPU, such as games and Chrome.

The GPU is not overheating and it has been in the same system for three years without issues before this latest update. More recently, the displayed image has cut out completely and the computer has crashed. I tried updating the games, updating to the latest AMD drivers, however the issues persisted. The computer went into a reboot loop. The Windows diagnostics tool ran after the 3rd reboot and stated that it was unable to fix the error.


The error the diagnostics tool picked up was that the bootres.dll file was corrupted, however sfc /scannow and scanfile said that the aforementioned file was not corrupted and had full integrity.


After searching online I discovered that someone with a similar system to mine was having the same issues and had discovered that the they were being caused by an incompatibility between AMD Display Drivers and the latest version of Windows 10. I used DDU to uninstall the existing AMD drivers and restarted the computer which seemed to work, however Windows crashed with a blank screen when trying to install the latest drivers available on the AMD website. Upon the 3rd time of trying to install the drivers the computer crashed and entered the same reboot loop as mentioned earlier. Windows diagnostics has been unable to fix this and uninstalling the AMD drivers in safe mode does not appear to fix the issue, however the error log is still saying the the bootres.dll file is corrupted.


As this issue did not occur before the latest update, can you offer a solution?



System Specifications:

CPU: AMD A8-6600k

GPU: R9 270x

PSU: Corsair cx600

GPU Driver: Adrenalin Edition 18.7.1 Optional

:)

 

Graphics card information.

Hi David,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

The error might occur if the Graphic card is cannot update the driver automatically.

I suggest you to update the graphic card manually by following the steps below:

• Press Windows key + X and click on
  Device manager.
• Expand Display Driver from the list.
• Right click on the Graphic driver and select
  update driver software.

Also, can download the latest version of the graphic card from the manufacturer website.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.

 

Discolored messed up display after updating graphics card driver

Hi Kevin,

The issue that you're experiencing usually happens if the latest driver installed encountered an issue with the system. We would like to know the following to isolate the issue:

• From where did you download the latest update for your driver?
• Is it from your manufacturer's website or from Windows update?
• Have you tried using the older version of the driver?

As an initial troubleshooting, we suggest uninstalling the latest driver using the steps below:

• Open Cortana.
• Search Device Manager and click it.
• Expand the Display Adapter section.
• Find the Display card Driver.
• Right click the Display card Driver and select Uninstall.
• Select the check box delete the driver software for this device.
• Afterwards, restart the computer. Restarting the computer usually reinstall the generic driver from Windows update.
  

If anything comes up, don't hesitate to get back to us anytime.

 

graphics card issue in Windows 10

Hi Harish,

Thank you for keeping us updated.

I would suggest you to follow the same steps above suggested by Jenith_James and select the previous operating system like
Windows 8/8.1 or Windows 7 and install it
and check if it helps.

Let's try the below steps and check if it helps to resolve the issue.

Method 1: I suggest you to update graphics drivers
following the below steps.

• Press Windows key + X and select Device Manager.
• Search for Display Adapters and expand it.
• Right click on the graphics driver and select
  Update driver software.

Method 2: Uninstall and Reinstall the
graphics card drivers and
update and check.

Refer: How
to install and update the drivers

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.