Windows 10: Display driver stopped responding and has recovered.

Hi all,

I'm having this frequent problem with my desktop computer. Since updating from Windows 7 to Windows 10, every time I use my PC (at random times) the whole screen will just go blank and I'll get a little message popup in the right hand corner saying.

Display driver stopped responding and has recovered
Display driver AMD driver stopped responding and has successfully recovered.





I don't use my PC for anything real heavy it just randomly happens.. From either scrolling up and down a website page or watching a YouTube video etc... I've tried upgrading my graphics driver but still no luck.

Computer type: PC/Desktop
System Manufacturer/Model Number: DELL INSPIRON ONE
OS: Windows 10
CPU: AMD Athlon II X2 240
Motherboard: Dell 0DPRF9
Memory: DDR 3 4GB
Graphics Card(s): AMD Mobility Radeon HD 5000 Series

Thanks *Smile

:)

 

Display driver stopped responding & has recovered

I keep getting this error, I just got my pc so I don't have a clue as to why I should be having any kind of problem with it. I also am having problems with some of my apps opening.

 

Display driver stopped responding & has recovered

Hi Cherry,

As per as the infomation given by you, please answer the below question for the better understanding of the issue.

1. Where and when exactly do you get the error?

2. From when is the issue persisting?

3. What are the problems you face while opening the apps?

In the meantime, please try to update the display drivers and check if it helps.

1. Press Windows key + X key and select "Device Manager".

2. There select the Display adapters and select the driver and right click it and select "Update driver software...".

Please get back to us with the necessary details so that we can resolve your isssue at the earliest.

Thank you.

 

I had a similar issue with my GT 610 card and the current display drivers. It would sometimes be as bad as getting several hard locks in a days work. Sadly there were only two older drivers and none of them resolved my issue. BUT I DID EVENTUALLY FIX IT. I'm not completely sure how I managed to resolve the issue, but I'll try to describe some of the steps I took which I believe had something to do with it.

Driver 353.30 did not work
Driver 353.62 did not work
Driver 355.60 did not work

So I was trying to install a legacy driver that I know worked on Windows 7 (347.88), but obviously Nvidia has a compatibility check and won't allow you to install unsupported versions. My way around this was to use the Driver Verifier Manager.

Click on Start, Windows System, then Run (Windows + R)
type in 'Verifier'.

Now you'll want to have an older driver version extracted to the default location (C:\NVIDIA\DisplayDriver). In the Driver Verifier Manager window, you'll select the first default option 'Create standard settings', then 'Select driver names from a list'. Click Next.

A new window will pop up giving you detailed information about all currently installed drivers. You'll want to click the button to 'Add currently not loaded driver(s) to the list...
Then you'll want to browse to the extracted driver folder previously mentioned.
Here i'm not exactly what DLL I chose, but the last location I opened was C:\NVIDIA\DisplayDriver\347.88\Win8_WinVista_Win7_64\International\NVI2

After this restart your computer.
Once that's done go to Device Manager.
Select your Display card, Right Mouse click you video card, and click Update Display Drivers....
Click on Browse my computer for driver software
Then click 'Let me pick from a list of device drivers on my computer'.
There now should be a list of drivers on your computer. You should see the older legacy driver in the list.
If not then uncheck 'Show compatible hardware' checkbox and browse for the driver in the long list of drivers...
Install!

It will be labeled something like NVIDIA GeForce GT610 Version: 9.18.13.3788 [5/19/2014]
(but obviously different depending on your card and driver version chosen)

Hope this helps...

 

All the NVidia machines i've upgraded required me to uninstall the drivers / reboot / re-install for clean operation. Same with anti-virus.

 

I thanks for the reply! I really appreciate you taking the time to type all this out for me to try and help.

Unfortunately I think the whole process of NVIDIA vs AMD is totally different because it uses something called Catalyst which handles all the drivers. I think the whole process of what you done would work for NVIDIA cards but my onboard AMD is different.

Cheers.

 

Hey guys, Driver Verifier is made to put extra stress on the drivers you choose in an effort to make the driver crash. It is a tool to see which is the bad driver.

 

Shoot, I'm sorry I completely missed the AMD part *Sad
I'm still curious if some of these steps could apply to AMD cards as well? Even though the drivers are different, it should still be the same process, if not similar.

That makes sense but for whatever reason it certainly helped my issue. It allowed me to register the DLL's to be used on an unsupported Operating System. You can see that my driver installed is still 355.60, but my DLL's are 337.88!

 

I have had this driver restarting with NVIDIA too, just yesterday they put out 355.85 for my Quadro K5100m. For the last day I have not gotten any restarts, here's hoping maybe they fixed it.

 

That's good news! Although I'm certainly not going to mess with it now after spending so much time fixing it myself.

 

I'll try to remember to post here in a few days if it still looks ok. Sometimes i don't have a restart in a day, although yesterday I went looking fr new drivers because it restarted about 4 times in 5 minutes!

 

This happened to me on the previous driver on 355.84 all is well so far.

 

@ Jamiez

Cant tell if it will work for you, but I experience simular problem.. (HD7970)
Solution for me, is to simply uninstall "AMD catalyst control center" thru settings/ system /apps & features

Sometimes windows update decides to reinstall catalyst control center, resulting in problem reoccurring untill I uninstall it yet again...

 

Amd driver latest version from microsoft is 15.200.1062.1004 dated 3 August, 2015. It includes the catalyst control center. Use microsoft driver otherwise it will continuously remove the amd driver from amd and update to ms amd driver. At least that is what has happened on my pc and I have had no video problems by using the microsoft driver. AMD has a beta graphics driver out v15.8 dated 31 August and as soon as the stable release of that is out I would usually upgrade to the most current AMD driver only from AMD or Microsoft.

The driver verifier is a developer/engineer tool. Are you an engineer?

 

No need for driver verifier, I'm running 331.82 WHQL, ( W7/W8.1), on my old 9600M GT under W 10 x64 and it's running fine.
Of course, I had to manually edit a .inf file to allow the driver to install, cause my hardware Id's were not listed in the initial Nvidia installer, & install it in Test Mode (Digital signature enforcement disabled, F7)
I'm running it more than a month, not a single crash.
As for the TDR's, it's difficult to pinpoint the exact cause, could be more than one...
Also, no need to install from Device Manager, just uninstall the previous driver via Programs & Features, delete some folder remnants and possibly, (optional), some registry keys, reboot, and upon installation of the newer driver select Custom, then the items you need, in my case Graphics Driver & HD Audio driver only, and also check the option Perform a clean installation. (for Nvidia GPU's). Once done, reboot one more time.
Voila! *Smile