Windows 10: Display glitches out.... help please!

Greetings everyone. I am not sure if this is the correct place to ask this question, but the community has always been really helpful to me, hence I am hopeful.The problem I am facing is with my Windows laptop. The screen randomly glitches out and I have to force shut it down and turn it back on again for it to get fixed. there is nothing specific that triggers it, it just randomly happens. Images are attached below.The laptop I have is a Dell Latitude 7400, Windows 11 Pro. The Display driver is Intel UHD graphics 620.I have mentioned the display driver just in case it could be a driver issue.

:)

 

Display Issue Please Help

Hi Ahmed,



Thank you for posting your query in Microsoft Community. We appreciate your interest on Windows 10.

I understand the inconvenience you are facing while scrolling down. We are glad to help you.



To serve you better, let me know this:

What exactly happens when you shut down the computer?



I would suggest you to try the following steps and check:

Step 1: Update the Display driver. Please follow the steps given below to update the display driver.

• Click Start and go to Run.
• In the Run prompt, type devmgmt.msc and then click
  OK.
• Device Manager will open.
• In Device Manager expand Display adapters.
• Right-click the display driver and click Update Driver Software.
• Select Search Automatically for Updated Driver Software.

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• Open Device Manager.
• Expand Display adapters.
• Right-click the display card driver and click
  Uninstall.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.



Hope this is helpful. Feel free to contact us for further queries. We will be happy to assist.



Regards,

Jenith

 

Glitching After Updating To Windows 10

Hi Ahsiek,

Display errors might have caused by an incompatible drivers. For us to isolate the issue, we would like to know the following:

• What is the
  build number and version of your Windows?
• When you say glitch, does it mean that the screen flickers?
• What troubleshooting steps have you done so far?
• What is the make and model of your Windows 10 laptop?

In the meantime, we suggest that you update the graphics driver of your Windows 10 by following the steps given on this article:

Update drivers in Windows 10.

We look forward for your response.

 

My displays are glitched (I think).

Hi,



Thank you for posting on Microsoft Community Forums.

• What is the make and model of the computer?
  
• Where exactly do you see the monitor being picked up twice?
  
• Are the both display devices connected to the NVidia graphics card?
  

Since the drivers are installed for both integrated and dedicated graphics cards, none of the display devices should be using Microsoft basic display adaptor.



I request you to post the screenshot of the display settings window (Settings->System->Display) in reply to this post. Please ensure that the screenshot does not contain any personal information like your email address, phone number etc.



How to include a screenshot in your post



Meanwhile, I would suggest to check and remove if there are any hidden drivers installed for graphics adapters. Please follow the steps given below.

• Right click on Start (Windows logo) and select
  Device Manager.
  
• Click on View menu item and select
  Show hidden items.
  
• Expand Display adapters and remove the devices which are greyed out by right clicking on the device and selecting
  Uninstall.
  
• Reboot the computer and check if the issue is fixed.
  

Please get back to us with the information requested above, so that we can suggest the appropriate troubleshooting steps.

We look forward to your reply.



Regards,

Peer Samie

Microsoft Community-Moderator