Windows 10: Display goes blank when updating driver

Hi!


I have a Dell XPS 13. For the past month my display has been going blank when it runs on Intel Iris graphics driver, but has been working with a Windows basic Display Adapter. I have tried reinstalling OS, downloaded driver from Dell Support assist and directly from Intel too. As soon as I update the driver every time the display goes blank.


Can someone please help solve this issues?

Best,
S

:)

 

FIX SCREEN SO IT DOESN'T GO BLANK

Hi Charlotte,



Thank you for writing to Microsoft Community Forums.



I understand that the computer screen goes blank after sometime, I’ll certainly assist you with this.



However, please let us know:

• Do you see any error message on the screen when the computer screen goes blank?
  
• When you say “I need to fix it so that doesn't happen” how are you fixing the screen?
  
• What is the make and model of the computer?
  

Meanwhile, you may want to refer the troubleshooting steps mentioned below:



If you are using a Desktop, then the first thing I would suggest you to do is check if the cables are connected properly.



Method 1: Refresh Graphics driver



I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



Method 2: Update graphics driver



I suggest you to try updating the graphics card driver and see if that helps. To do this, refer the steps mentioned below:

1. Press Windows logo key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Driver.
   
4. Restart the computer.
   

Article for reference: Update drivers in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows update reverted display to MS Basic Display Driver

Hi,

Normally, this issue occurs when the drivers were being corrupted or updated after the recent update. Since you've already tried to install the latest driver, we suggest that you roll back to the previous driver and check if it helps to resolve the issue. To
do this, kindly follow the steps below:

• Open Device Manager.
  
• Double-click the device for which you want to roll back to the previous version of the driver, and then click
  Properties.
  
• Under the Driver tab, select Roll Back Driver.
  
• Select OK.

Let us know how it goes after performing the suggested steps.

 

Monitor goes blank for a couple of seconds

Hello John,

It is possible that the driver for your display adapter was updated when you received a Windows update. To assist you with your concern, let's perform these troubleshooting steps to isolate the issue:

Step 1: Run the troubleshooter to fix common hardware issue:

• Press the Windows key on your keyboard and type
  Troubleshoot.
• Choose Troubleshoot in the results.
• Under Find and fix other problems highlight
  Hardware and Devices then click
  Run the troubleshooter.

Step 2: If the issue still persists, try to uninstall the driver and reboot the computer to reinstall it. Here's how to uninstall your display adapter driver.

• Right click on the Windows/Start button and choose Device Manager.
• Expand Display Adapters.
• Right-click the driver and click Uninstall.
• Reboot computer.

Let us know how it goes.

Regards.

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