Windows 10: Display issues - grey band at top of display

A client is having a strange intermittent issue pop up with multiple users. They occasionally have the top inch or two of their second display greyed out. It only happens with a web browser or Acrobat. I've seen it with both Chrome and Edge. While the display is in that state, I can open other programs and they'll display fine on the second monitor. If I change display resolution and move it back, it fixes the issue. I've been updating drivers, have removed Dell Support Assist, tried turning off and on hardware acceleration. Usually Google will find an answer but this is just so specific to them and I'm shooting in the dark. Any ideas?


Win10Pro 1803, Dell Optiplex 7050, Intel HD graphics 630

:)

 

Windows 10 Login Screen not respecting primary display. Identity Issues?

Hi,



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Press Windows +X.
  
• 
  Select Control panel.
  
• 
  Click on Display.
  
• 
  Select Change display settings at top left corner.
  
• 
  Click on Identify then you will be able to check the primary display.
  

Keep us posted on this issue so that we can assist you better.

 

Desktop display is green, grey and purple

Hello Karen,

There may be several reasons why your desktop display is showing green, grey, and purple. To assist you better with your desktop display concern, kindly answer the following questions below:

• When did this issue start?
• Have you installed any updates prior to this happening?
• What is the current version of your Windows 10? To check, type winver and press
  Enter on Cortana search.
• Have you done any troubleshooting steps to resolve this issue?

We are looking forward for your reply.

 

Display Issue Please Help

Hi Ahmed,



Thank you for posting your query in Microsoft Community. We appreciate your interest on Windows 10.

I understand the inconvenience you are facing while scrolling down. We are glad to help you.



To serve you better, let me know this:

What exactly happens when you shut down the computer?



I would suggest you to try the following steps and check:

Step 1: Update the Display driver. Please follow the steps given below to update the display driver.

• Click Start and go to Run.
• In the Run prompt, type devmgmt.msc and then click
  OK.
• Device Manager will open.
• In Device Manager expand Display adapters.
• Right-click the display driver and click Update Driver Software.
• Select Search Automatically for Updated Driver Software.

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• At the Start screen, type Windows Update.
• Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
• When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• Open Device Manager.
• Expand Display adapters.
• Right-click the display card driver and click
  Uninstall.
• Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
• After the un-installation is complete, reboot your computer as soon as possible.

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.



Hope this is helpful. Feel free to contact us for further queries. We will be happy to assist.



Regards,

Jenith