Windows 10: Display powering off for no reason

I encountered an issue that (so far) only seems to be happening with BlueStacks (an emulation program for android). It happened twice in the last two days. Once, I left the game on, went back after 20 min and the monitor was powered off (no signal detected) even though the game was still running and everything. Next time happened when I was playing a game and suddenly the screen turns black again with no signal and yet everything is running. A soon as I reboot, it's all back to normal. I looked at event log and the only critical error is the actual powering off that I had to do physically. Can it be a display issue (running latest NVIDIA drivers). I can post dxdiag and everything, but again it hasn't happened outside of BlueStacks so far.

What happened today, is that I left the monitor running on bluestacks again and after half an hour the system just rebooted for no reason. When I look at the event log, at all times for all of these instances it shows what I attached.

I also added the dxdiag. Its a dell PC and I ran its all stress tests and they yielded no problem (all passed) so I can't tell what is going on. Is it the application doing it? It never happened on the old PC.

Can anyone pinpoint if there is anything I can to pinpoint the root cause of it?

:)

 

Power up Display is OFF

Hi Linda,

I will certainly help you with the issue you are experiencing with Power up display of Windows 10.

Before proceeding further, I suggest you to provide the detailed description of the issue, so that we will be able to assist you in better way.

• 
  What is make and model of your computer?
  
• 
  Is your computer up to date?
  

Meanwhile, I suggest you to try the below method and check if it helps.

Please follow below mentioned methods to fix the issue:

Method 1: Create a new power plan.

I suggest you to create a new power plan and check if there is any issues with the current power plan which you are using at present in your system. Follow the below steps sequentially.

• 
  Press Windows key + R, type
  powercfg.cpl in the box and press Enter.
  
• 
  Select current power pan and click on
  Choose when to turn off the display on the left pane.
  
• 
  Select your favorite time to display the screen and click on
  Save changes.
  
• 
  If that does not help, Click on the
  Advanced power plan settings and click on Display on the Window pop up. Expand
  Turn off display after and set as Never.
  

Method 2: Update Display adapter driver.

• 
  Press Windows key + X and click on “Device Manager”.
  
• 
  Expand “Display Adaptor”.
  
• 
  Right click on the driver device and select
  update.
  
• 
  Once update is done, restart the computer.
  

Also you can download the latest updated display driver from the computer manufacturer website.

Please get back to us, if you are still facing issue
with Power up display of Windows 10.

Thank you.

 

windows 10 - every power on displays Preparing Windows

Hi,

Thank you for the response and keeping the status updated.

You could face this issue when the power plan of your laptop is corrupt.

Follow the steps given below.



Method 1: Run Power Troubleshooter



Follow these steps to run power troubleshooter.

• • 
    Press Windows key + W and type
    troubleshooting.
    
  • 
    Select Troubleshooting.
    
  • 
    Select view all on the top left corner.
    
  • 
    Run Power troubleshooter.
    

Check for the issue and move to the next methods if it still exists.

Method 2:

The issue could also be related to Display drivers then please try the steps provided to uninstall the
Display Adapter from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.



Step 1:

Uninstall the Device from Device Manager

• Open Device Manager
• Expand the Display Adapter section.
  
• Find the Display card Driver.
• Right click Display card Driver and select
  Uninstall.
• Select the check box delete the driver software for this device.
• Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

• Click on start, select Control Panel
• Now click on Programs and select Programs and Features.
• Find the Display card Driver.
• Right click Display card Driver and select
  Uninstall.
• Reboot the computer after the uninstall process has finished.

Hope this information is helpful. Please post in case you have any further issues, I will be glad to help you.

Thank you.

 

Display driver not supporting and device manager not showing Display adapter option

Hi Maheen,

Thank you for posting in Microsoft Community.

This issue could have occurred due to these reasons:

• Incorrect settings.
• Corrupt or outdated display driver.

Try the steps listed here and check if it helps:

Method 1:

I suggest you to download and install all the available Windows Updates including Optional Updates. Check if it helps.

Method 2:

If the issue persists, i suggest you to uninstall and re-install latest display driver from the computer manufacturer website and check if it helps.

Step 1: Uninstall display driver.

• Right-click on the Start Button and click on
  Device manager.
• Double-click on Display Adapters to expand.
• Right-click on the display adapter driver that is listed and select properties.
• In the window opened, click on drivers tab.
• In the drivers tab, Click on Uninstall option.

Now restart your computer and check, if the problem persists try step 2.

Step 2:

Re-install display driver from the manufacturer website.

Let us know if the issue is resolved or if you need further assistance, we will be glad to help.