Windows 10: Display resolution issues

Hi all


At my wits end! I came home yesterday to find my screen resolution had altered presumably during an automatic update or alternatively a power cut.


I have a 24 inch monitor which handles a 1920 x 1080 resolution. The maximum showing on the device manager display tab is 1600 x 1200. Result: text slightly stretched and blurry and obviously everything at a lower resolution.


-The monitor's software keeps telling me that the non-optimal resolution is being used which suggests the monitor is OK.

-Via the device manager box, I have tried updating the drivers, rolling back the drivers and re-installing AMD Radeon R5 to no effect.

-Via the AMD website I have downloaded and installed new drivers to no effect

-I have uninstalled the AMD Radeon and run it with just the basic display drivers, to no effect.


The only thing I can see "not right" is that, in the events log, it says "amdkmdag had a problem" although this only appeared each time I have updated the drivers, and the resolution issue was already there by then - so no idea if this is relevant or not.


I've spent hours looking for solutions online and it always appears to lie in re-installing the drivers but this has not worked for me.


Any help much appreciated!


Running Windows 10, HP desktop 16 months old.


Dominic

:)

 

Resolution?

Hi Ryan,

Welcome to Microsoft Community.

I understand that you want to change the screen resolution in Windows 10. We will assist you to resolve this issue.

Before we proceed, we require more information to assist you better.

• What are the options you are getting?
• How exactly are you trying to change the screen resolution?

I suggest you to follow the steps provided below to change the screen resolution.

• Right click on desktop.
• Select Display settings.
• Click on Advance display settings.
• Under resolution drop down, you can select the option 1600x900.

Hope this information is helpful. For any further assistance on Windows, feel free to post your query on Microsoft Community Forum.

Thank you.

 

Windows 10 desktop resolution issue

Hi Arindam,

Welcome and thank you for posting in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to change the screen resolution, we will help you with this issue.

I suggest you to update the Display Adapter Drivers

Step 1: Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How to: Install and
Update drivers in Windows 10

Step 2: Please follow the below steps to change the resolution of the screen and check:

• Type Change screen resolution in the Search
  box from the desktop.
• Under Resolution search for the Recommended resolution and click on
  Apply.
• A windows pops up saying "Keep these display settings", then select
  Keep changes.

I would like to inform that, there will be a recommended resolution for all the computers, and if you select more than the recommended resolution the screen would not support for that.

Hope this helps. Feel free to contact us for any further issues on Windows Operating System, we will be
happy to help you.

 

Display resolution keeps changing

Hi Rick,

It might be caused by a faulty driver that's why your display resolution keeps changing. We
suggest that you uninstall and reinstall the display driver, see steps below:

• Press Windows key + X and click on
  Device Manager.
• For graphics cards, expand the Display adapters category, right click your graphics card and select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

Let us know if you have any other questions.