Windows 10: Distorted sound with bluetooth headphones (Bose quite comfort) after a short time

Hi all.

I have some of the new Bose ear pods and they often, suddenly, start playing audio distorted. Like a dalek submerged in a jacuzzi. The headphones are fine on my phone.

Does anyone have any idea about this? The head phones are up to date with their firmware, a release was done a few weeks ago, but I still get this issue. But only on Windows.

Many thanks in advance!

(I did search the sub reddit first)

submitted by /u/overly_familiar
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:)

 

Bose wireless headphones not recognized.

Remove headphones from Device Manager

Sometimes there might be issues with Bose Bluetooth headphones on Windows 10, but users reported that this issue can be fixed simply by removing your headphones from Device Manager. To do that, follow these steps:

Press Windows Key + X and choose Device Manager from the list.

device-manager

Locate your headphones in Device Manager, right click them and choose Uninstall.

uninstall-driver

After you’ve deleted Bose headphones from Device Manager, they should appear as headphones in Bluetooth devices list. Try pairing your PC with Bose headphones, but if the pairing doesn’t work you’ll need to delete the headphones’ memory. To do that, follow
these steps:

On your Bose headphones slide the Power button up to the Bluetooth symbol and hold it there for 10 seconds.

Now headphones should appear in the Bluetooth devices list, and you’ll be able to connect them to your PC.

Some users are suggesting that you don’t need to delete the device from Device Manager, you just have to delete the headphones’ memory by following the instructions above.

Solution 2 – Uninstall your audio driver and install the latest audio driver

If you’re using wired Bose headphones, you might want to try removing your audio driver in order to fix any potential issues. To remove an audio driver, just go to Device Manager, locate your audio driver, right click it and choose Uninstall. After uninstalling
the audio driver, it’s recommended to go to your motherboard or sound card manufacturer’s website and download the latest audio driver.

Few users also suggest installing audio drivers by using the compatibility mode. To do that, follow these steps:

Locate the audio driver setup file and right click it. Choose Properties

Navigate to Compatibility tab and check Run this program in compatibility mode for.

Select one of the previous versions of Windows, for example Windows 7, and click Apply and OK to save changes.

Run the setup file and install the latest audio drivers.

Use a Bluetooth adapter / update your Bluetooth drivers

Problems with Bose headphones can be caused by Bluetooth drivers, so make sure that they are up to date before connecting Bose Bluetooth headphones. If you have the latest drivers, but the problem still persists, you might want to use a Bluetooth adapter. Users
reported that after buying a Bluetooth adapter and installing the necessary drivers the issue was resolved. While buying a Bluetooth adapter, make sure to choose one that comes with with a driver CD in order to avoid any further Bluetooth issues.

 

Bose Quiet Comfort 35 Bluetooth connectivity problem to Windows 10

I was using fine on windows 10 until a few days ago, and all of a sudden they quit working. Windows 10 finds the Bose Quiet Comfort 35 headphones and says it is paired, but headphones will not work. I removed from my device manager and reinstalled several
times, cleared the pair list on the headphones, updated drivers, shut off computer, etc. The headphones work fine with my IPad.

 

Windows 10, Bose QC 35, Hands Free Bluetooth interrupted by headphones

Hi,

Thanks for your reply. To answer your questions:

• It's not really a specific application, but mostly Outlook, or any application that generates a notification in Windows. I could silence outlook for notifications but I don't think this is a feasible long term solution.
• The Bose Quiet Comfort 35 headphones are configured for both Hands Free calling via VOIP and Headphones (audio sink?) profiles. So the situation is that I am on a VOIP call using my Bose Quiet Comfort 35 and an email comes in or any notification for that
  matter, then my Bose Quiet Comfort 35 block the VIOP call for a number of seconds and I can't hear the caller and they probably can't hear me. I tried to mute the headphones via the sound controls in windows, and when I do that, I don't hear the notification
  sound, but I still get blocked from my call due to the notification itself.

I got a response in this thread over at the Bose Community: Re: Windows 10, Bose QC 35, Hands Free Bluetooth i... - Bose Community - 39307

Seems promising as it silences the entire windows notifications system, but I will need to try it.

Dave