Windows 10: DNS Server Issue with Sky Broadband

Recently moved over to Sky Broadband using Sky Hub Router, which works fine with all my non Windows devices (Mac, iPhone, Android Phones, TV's etc). However when I try connect to the internet through my Windows Laptop this connects up to the router, however it will not connect to the internet. I keep getting an error message saying no internet. Windows diagnostics says 'The DNS server isn't responding'. Frustratingly if I keep refreshing the page it will eventually connect, but after less than a minute it drops out again with no internet access. have spoke with Sky and they have advised will all other devices working fine this must be a Windows issue. Running Windows 10. Hoping someone can assist.

:)

 

DNS server causing problem

Hi Andrea,

DNS is a server that translates websites' addresses so that browsers can connect to them. If the addresses become outdated or the server has issues, problems and DNS errors occur. For us to provide an accurate solution, we would need you to answer the following
questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to your device before this issue occurred?
• Are you experiencing the same issue regardless if you are trying to be connected to a wired or wireless connection?

For initial troubleshooting, we suggest deleting the DNS cache. This can refresh the DNS files and settings on your PC. Follow these steps to delete the DNS cache:

• Using Search type Command Prompt.
• Form the search results, right click on Command Prompt (Desktop app) and then choose Run as administrator.
• In the Command Prompt window, type ipconfig /flushdns and then hit the Enter key.
• Once done, restart your computer and then check if the same issue persists.

We are looking forward to your response.

 

DNS SERVER NOT RESONDING

Hi Rita French,

This issue often occurs when the DNS settings are incorrect. I suggest you to perform the following methods to troubleshoot the issue.

Method 1:

I would recommend you to change the Preferred DNS server and check if it helps.

• Press Windows + R keys to open Run window, type
  ncpa.cpl and press Enter.
• Right-click on the connection that you use for the local connection, and then click
  Properties.
• Click to select Internet Protocol Version 4 (TCP/IPv4), and then click
  Properties.
• In the Internet Protocol window, let's change the Preferred DNS server to
  208.67.222.222
• Click OK twice to complete the modification.

Note: If the issue persists, please repeat the steps and change the "Preferred DNS server" to 208.67.220.220.

Method 2:

If that does not help, try to flush the DNS. Follow these steps below.

• From Start screen, type Command Prompt.
• Right-click on Command Prompt and choose Run as Administrator.
• Type: ipconfig /flushdns and press Enter.

Note: The ipconfig /flushdns command provides you with a means to flush and reset the contents of the DNS client resolver cache. During DNS troubleshooting, if necessary, you can use this procedure to discard negative cache entries from the cache, as well
as, any other dynamically added entries.

Hope any of these methods help!

Kind regards,

Leon

 

DNS Servers

I run a DNS server locally, so when a domain is already cached, I get it back almost instantly, otherwise it responds as fast as the first server in my list (75.75.75.75 in my case.)