Windows 10: Do I Have A Trojan?

Discus and support Do I Have A Trojan? in AntiVirus, Firewalls and System Security to solve the problem; The only way to get HP Recovery Manager to run is to put it on a Thumb drive and boot from that - essentially by-passing Win10 in the boot process.... Discussion in 'AntiVirus, Firewalls and System Security' started by Koukol, Jun 19, 2016.

  1. Do I Have A Trojan?


    The only way to get HP Recovery Manager to run is to put it on a Thumb drive and boot from that - essentially by-passing Win10 in the boot process. I've offered that a few times. I understand your position "I have all this space available - why not use it".
    I thought sure why not, then changed my mind because of the work required to make it boot off of partition on an external drive.

    Where does that leave you?
    The only immediate solution seems to be to manually delete the partition

    Clean up the HP Recovery Manager - you don't want it to think there is a HP Recovery partition
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums
    Only do PART ONE

    Uninstall HP software that is not needed
    Most of it is not needed, exceptions would be HP printers or HP peripheral devices
    See the list at the bottom of this post

    Restart the machine after the software cleanup
    Manually delete the HP Recovery partition

    Reclaim the space for your use

    Optional: Create Win8 Install media


    This is the list from the Envy page I previously linked. Some of the pgms won't show up in Programs and Features. Some are drivers, others are trialware and might not be in the list until youtry them. I don't know what you decided to use, so I left those as Your choice (everything is your choice - it's your machine *Wink ). A 3rd category are those pgms that were migrated to Win10 Apps, some got new names - but they won't appear n Programs & Features. And finally some pgms were not carried over in the upgrade.

    Compare the list below to what you see in Prgm & Feats
    Take my recommendation to uninstall or decide that you want to keep the pgm.

    Microsoft Microsoft Office 2010 Transition Your choice Windows Essentials 2012 Your choice Windows Live Your choice Microsoft App Store upgraded to Win10 App Getting started with Windows 8 Uninstall Communication Chat HP MyRoom Premium: 4-way IM, ..... Your choice Skype Uninstall Games Xbox Live upgraded to Win10 App Solitaire Not carried over Mahjong Not carried over HP Games Uninstall HP Games powered by WildTangent; ..... Uninstall HP Help Support HP Online User Guide Uninstall HP Recovery Manager: Uninstall HP Support Assistant: Uninstall HP Utility Center Uninstall HP ePrint Uninstall HP CoolSense Your choice HP ProtectSmart Hard Drive Protection Your choice Shopping Services HP+ Best Offers: Promotions ..... Uninstall Books, Music, Photos, and Videos Amazon Kindle e-reader Your choice Snapfish Your choice Netflix Your choice iHeart Radio Your choice HP Connected Music by Meridian Your choice Basic video player Uninstall Zune video player upgraded to Win10 App Basic music player Uninstall Zune music player upgraded to Win10 App Beats Audio Your choice HP Connected Photo powered by Snapfish Your choice Adobe Shockwave Player Uninstall Cyberlink YouCam DE Your choice Cyberlink Power DVD Premium BD Your choice Cyberlink Mediasuite Your choice Cyberlink Power2Go Your choice Cyberlink LabelPrint Your choice Cyberlink Power Director Your choice Cyberlink Photo Director Your choice Productivity Tools Internet Explorer 10 Not carried over HP Magic Canvas Your choice
     
    Slartybart, Jun 23, 2016
    #31
  2. Koukol Win User

    I just finished the "part 1" from the link.
    But now I can't find any software you listed.
    I got rid of stuff like SKYPE and BEATS long ago and I think W10 got rid of the rest last week.
    I use to use Cyberlink's Power To Go but now it's gone.
    When I click "Uninstall a program" I get a list of stuff I built up a few days ago.

    Am I ready to delete the partition?
     
    Koukol, Jun 23, 2016
    #32
  3. Part 1 - Clean boot, done
    HP bloat SW found was not found in the Installed Programs list - good!

    Machine Restarted - Yes?

    Delete D: ... ready when you are

    I checked the partition settings in the data you previously provided again and it looks like a normal disk
    Disk Management should not complain when you delete it.
    If it does, I'll give you another method.

    Bill
    .
     
    Slartybart, Jun 23, 2016
    #33
  4. Koukol Win User

    Do I Have A Trojan?

    OK...
    I don't know how to delete it.*Redface

    When I double click "D" it opens up to 2 folders (recovery & temp)
    Is it as easy as deleting these two folders?
    Somehow I doubt it.


    Do I Have A Trojan? [​IMG]


    I tried to follow some HP instructions but it was for the older Vista.
    As you see I opened up Disk Management but found no actions.
    ???
     
    Koukol, Jun 23, 2016
    #34
  5. Koukol Win User
    OK...
    I haven't figured out how to delete the Partition yet but at this moment my PC is running the slowest I've ever experienced.
    It took over a minute for Firefox to open.*Sad
    Am I suppose to back and change the settings to what they were?

    I was also managing some music files and while transferring from one folder to another by drag and drop I realized it was the wrong folder so I X'd it out (closed) before 1% was even transferred.
    Now the folder with all the music is gone.*Shock

    I'm going to bed.
     
    Koukol, Jun 23, 2016
    #35
  6. Ok, not sure what's going on, but you really haven't changed much on your system at this point. The only real change was disabling startup items.


    I'd like you to first remove the drive letter from D:
    Disk Management
    Select D: (NTFS) in the top pane list
    Right click
    Select Change Drive Letter and paths...
    Press the Remove button and acknowledge the warning with OK
    Restart your system.

    Post another Disk Management screen shot

    Then
    In Files Explorer
    This PC
    copy the line below and paste it into search box

    kind:=(music OR movie)
    That will hopefully locate the files you were dragging/dropping

    Thanks
     
    Slartybart, Jun 23, 2016
    #36
  7. Koukol Win User
    I right clicked on everything last night.
    I only get "help" instead of commands.
    Here's a pic.

    Do I Have A Trojan? [​IMG]


    I should add that my PC seems normal this morning.
    And thanks for the music search tip.
     
    Koukol, Jun 23, 2016
    #37
  8. Do I Have A Trojan?

    Ok,

    Did you find the files?

    Be certain that you process the correct Partition in this set.

    Command Prompt (Admin)
    diskpart
    sel dis 0
    lis vol

    sel vol 2
    lis par
    lis vol

    **
    ** These are not part of the command set, they are notes
    **
    ** You should see an asterisk the the left of the partition and volume indicating it is the one selected.
    ** Make sure that the Volume selected is D:
    ** the next command deletes it
    **

    del par override
     
    Slartybart, Jun 23, 2016
    #38
  9. Koukol Win User
    Woohoo!


    Do I Have A Trojan? [​IMG]



    Cheers!

    Do I need to reclaim any space for "C" or am I done?
    I'll do a WD scan now which will take about 3 hours.
     
    Koukol, Jun 23, 2016
    #39
  10. Ok, see what WD tells you.

    For now, you can leave the space unallocated, you have 401 GB free on C:

    Your system could stand a reorg, but I think you should wait until Win1607 in August - then backup your machine and do a clean install

    The 1607 release will be enough of a change to warrant a clean install ... for everyone.
    Yeah, I know .... that means I have to reinstall all my software .... it's worth it.

    There's a feature in PowerShell that helps install and update some third party software.
    PowerShell PackageManagement (OneGet) - Install Apps from Command Line - Windows 10 Forums

    Just some reading and thinking for now ... a tool to use after a clean install.

    I'd like to see your Disk Management again

    • You can skip this since you already downloaded it or get it again
      Download dmDskmgr-vd.zip (contains dmDskmgr-vd.mmc)

    • Double click dmDskmgr-vd.zip to open the compressed folder
      Double click dmDskmgr-vd.mmc to launch the custom Disk Management console

    • Press Alt+PrtScn to grab a snapshot of just the Disk Management window
      Open Paint and Ctrl+V to paste it, then save the image

    • Attach the image to a new post

    Thanks
     
    Slartybart, Jun 23, 2016
    #40
  11. Koukol Win User
    CLEAN!!*Party


    I still had/have Dmdiskmgr on my PC



    Is there anything else I should do before I mark this thread as solved and create a new System Restore point?
     
    Koukol, Jun 24, 2016
    #41
  12. Great!

    I'm glad you mentioned System Restore

    I would do the following housekeeping - since there was what I could best determine a false positive malwware detection:

    • Toggle hibernation (if you have it on)
      Command Prompt (Admin)

      powercfg -h off
      powercfg -h on--> there is no output from the powercfg commands
    • Run Clean Manager extended
      Select all boxes, then press ok

    • Clean out all of the old Restore Points(RP) and then create a new RP
      Clean Manger might have already done that for you - I don't remember all of the boxes *Wink

    Then you're finished with this exercise.
    It was long, but there was a lot of information gathering. Some decisions had to be made and then three or four posts to actually do what was started.

    It was my pleasure working with you - you did great!

    Thanks

    Bill
    .
     
    Slartybart, Jun 24, 2016
    #42
  13. Koukol Win User

    Do I Have A Trojan?

    "It was my pleasure working with you - you did great"!

    The pleasure was mine, Bill.
    As I already said it's people like you who make the internet great.
    I owe you a beer *Smile

    All the best in your future adventures.

    Brian
     
    Koukol, Apr 5, 2018
    #43
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Do I Have A Trojan?

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