Windows 10: Do I need to factory reset or no?

I got a notification saying that both my antivirus were turned off and so I did a scan and found threats but it didn't let me do the "start actions" so I contacted support and the person sent me a link that said "MSERT" and claimed it was an antivirus and I don't know if that is safe too. The person also said that it could be a malware so I need to factory reset my pc. By the way if you know how I can backup my Webroot antivirus so when I factory reset it is not gone and I can use it without having to download it again.

:)

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Factory reset

Hello darrylwelch,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

If factory reset doesn't works, I suggest you to make clean install.

Please refer this step-by-step guide:

https://www.kapilarya.com/how-to-make-clean-ins...

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.