Windows 10: do not have access to phone for recovery of account

i was given my husbands laptop it has been locked out with bitlocker... i do not have know his passwords to get into the account and the recovery number listed on his account is no longer active. and i do not have access to the phone or number to get it reactive... he game his laptop and would like to get it unlocked... how do speak to sometone who can help me with this i have his death certificate.

:)

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

Recovery options in Windows - Microsoft Support

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Google Apps Password Problem? Unauthorized Entry Into PCs & Phones

Hi boweasel.

I'm unfamiliar with such an app. In any event I'm sure the answer is a complete review of her account profile and likely the removal of this app. Sure it is not the authenticator app that gives you six digit codes.

Sign into your sister email on a computer. In the upper right is either her picture or a character representing her name right beside the nine dots. Click once on this and then click google account. On the left of the page that opens click security.

Then go through and change password, enable two step verification using her cell as the number. When offered to generate 10 new backup codes do so to cancel out old codes that may have been generated.

Blow away all app passwords.

Then open recovery phone and make sure the correct numbers are there.

Same with recovery email, make sure only the email accounts she wants are list. (Be sure he doesn't have access to this recovery account)





Scroll down and go through each section like your devices, aps with access, etc.

Pay attention to other accounts like her Playstore account or other accounts where they may ask security questions or birthdates.

I would enable two step everywhere with her cell as the verify text number.

As to the windows device it might be time for a clean install. I would carefully scan list of installed apps. Start > Settings >apps.

Once this is all completed you may need to generate an app password to use in email on phone. Generate it on this same page.