Windows 10: Document stuck in "Open queue" - Printer Spooler

Hello,I have document which stuck in printer open queue. i tried folliowing1. stop printer spooler from services.msc2. delete files from "C:\Windows\System32\spool\PRINTERS"3. start printer spooler from services.mscBut this not helped as nothing showing inside of PRINTERS folder even hidden files enabled. Also updating printer driver as well not helping.Could you please advise if anything else i can do?

:)

 

Job in print queue stuck

I had a job stuck in print queue earlier. Would not delete, received advice to turn off spooler, empty spooler file file, turn spooler back on. Worked for one document. The second document is stuck no matter what I do, repeated the above steps, nothing
in queue, reinstalled printer software, rebooted printer and pc. It keeps printing the same document regardless of what I am printing. It's maddening!

 

Printer Doesn't Complete the Process and is Stuck in Queue

Hello,

Whenever a print job is sent to the printer, a file is created in Windows 10. Sometimes these files
become corrupt and cause problems. We suggest stopping the Printer Spoolerand delete these print job files manually. To do this, simply follow the steps below:

• 
  Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
  
• 
  Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
  
• 
  Open Windows Services using one of the following methods:
  • 
    Search Windows for services, and click Services in the list of results.
    
  • 
    Press Windows key (
    
    ) + R, type services.msc in the window that opens,
    and then click OK.
    
• 
  Scroll through the list of services and find the name Print Spooler.
  
• 
  Right-click Print Spooler and select Stop.
  
  
  
• 
  After the service has been stopped, close the service window and use
  Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
  
• 
  Delete all files inside the PRINTERS folder.
  
• 
  Shut down your computer.
  
• 
  Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
  
• 
  Turn on the printer using the power button on the printer.
  
• 
  Turn on the computer and wait for Windows to open.
  
• 
  Try printing again and note what happens.
  
  • 
    If the printer prints, you are done.
    
  • 
    If the print job becomes stuck again, continue to the next step.
    

Once done with the steps, let us know the results.

 

printer spooler

hello

I got my document stuck in the printer at first, it can't be deleted or stopped or restarted.

so I search the solution on internet, the solution that I got is

"Pinaki Mohanty posted on April 2, 2013 -



If the documents have got stuck in the queue, you can turn off the print spooler service, delete the pending documents and then restart the service again to print the documents.


Follow the methods:


Method 2:
If the printer troubleshooter does not help, then, we need to delete all the pending files from the print documents queue and then try to print the documents.

But, to delete the documents, you have to stop the print Spooler service (software that temporarily stores print jobs on the PC's hard disk).

You can stop print spooler service and then delete all the pending documents.

In this ways you start printing the documents again.

Follow the steps:

a) Press Windows key and R on the keyboard together.

b) Type “Services.msc” inside the box and press Enter.

c) Click on Print Spooler service and right click on it.

d) Click the "Stop" button to stop the Print Spooler Service if it is running.

e) Check whether the Startup type is set to Automatic. If not, then set it to Automatic.

f) Go to the following location and delete all the pending documents from the “Printer”. “C:\WINDOWS\system32\spool\PRINTERS”

g) Delete all the queued print jobs (select and delete all the files) in the folder so the folder is devoid of pending print jobs. The folder should be empty when you are done.

h) Restart your system and check the Print Spooler Service again to be sure the Print Spooler Service restarts automatically on reboot (since the Startup type is set to Automatic).

i) After rebooting, check the Print Spooler service again and the "Status" column for the Print Spooler should read "Started". "

but after I stopped the print spooler service and I open the printers folder my file explorer was hung and the pc is restarted and when I open the service again, the print spooler on the service is starting and not running. and I can't stop the printer spooler
or restart it. And now my printer device is not detected in my pc and everytime I try to click my file explorer folder in my windows, the file explorer is hung and can't do anything.

so how to clear this problem?

my pc windows is windows 10.

thanks

steven