Windows 10: documents stuck in ondrive

hi OneDrive has just suddenly downloaded files from my computer and one of them was documents i could download all the others but documents are stuck when i try to download documents back to my computer ondrive crashes i don't know what to do

:)

 

OnDrive windows

hello community

I'm going to format my pc the question is if formatting I lose the ondrive documents?

 

OnDrive windows

Hello,

welcome to the Microsoft community

a pleasure in helping you

Regarding your question, you will not lose the data of Ondrive while uploading them to the cloud since Ondrive works with your Microsoft gutter

Regards

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.