Windows 10: Does 2nd tier support from Microsoft exist or it is just a scam?

I contacted Microsoft last Monday and spent 3 hours trying to figure out why Windows cannot connect to my External Hard drive. He gave up and told me that a Second Tier agent would call me on Friday noon and if I wanted to change to an earlier time just to respond to the email. There were about four lies in just that conversation. sent 6 emails and no response whatsoever so I called again and the agent said he would change it to 10am. I asked for an email confirmation which I never got. Waited at 10am , 11am and noon and never heard form a single call.


Tried to call back from 6pm to 1:30pm on Driday and all the agents did was put my in a never ending queue. They were so lost, couldn't red, had no clue what my issue was or what was going on.


Spent all day Saturday trying to get an agent to transfer me to a 2nd Tier Agent. They said one would call me back in 30 minutes then was on hold for about another 4 hours. Is this company just on big arrogant, selfless, rude and evil company?


Can anyone tell me how i can get service form this corporate monster? Any assistance would be appreciated.

:)

 

Microsoft support scams

Yes. That's a scam.

Microsoft doesn't call you if you didn't ask them to call you.

Do not trust unsolicited calls. Do not provide any personal information.

Please read:

• Beware of Phony Tech Support Scams
• Avoid scams that use the Microsoft name fraudulently
• Tech Support Scams – Help & Resource Page
• Tell Your Relatives: No,
  Microsoft Won’t Call You About Your Computer
• The “Tech Support”
  Scammers Called HTG (So We Had Fun with Them)
• http://support.microsoft.com/reportascam

And watch:

Fake Tech Support Scams – video from the MS Digital Crimes Unit

 

2nd tier support call disconnected

I had a 2nd tier support tech who was supposed to call me the morning. Unforunately, our electric went off for less than 2 minutes, but it disconnected my phone from the call. I expected the tech to call back since he had the number, remote connection
box was still on my screen.

His name was Surjeet Singh Shokeen. I was able to type a message in the remote connection box at 12:10 pm and I told him the electric had gone out and typed in my phone number again. He ended the session at 12:18 pm, and he should have seen my note. And
in the past when a session has been closed by the tech they believe the problem has been fixed. He still hadn't fixed my sign in problem, and was aware I had additional issues. I still need help, but when I dial the number for tech support it tells me there
is a long wait time and then it disconnects.

What do is do?

 

Microsoft Technician Scams

Some related and official Microsoft articles:

• Protect yourself from tech support scams
  
• Tech support scams
  
• www.microsoft.com/reportascam
  

Other non-Microsoft, but very good articles worth reading:

• Tech support scams: help and resource page - Malwarebytes Labs:
• Beware of Phony Tech Support Scams