Windows 10: does anyone know how to fix this it only comes up when switching my refresh rate from 60hz...

Device PCI\VEN_8086&DEV_3E9B&SUBSYS_13311025&REV_02\3&11583659&0&10 had a problem starting. Driver Name: oem13.inf Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318} Service: igfx Lower Filters: Upper Filters: Problem: 0x0 Problem Status: 0xC00000E5 Device DISPLAY\NCP004D\4&768ca29&0&UID265988 had a problem starting. Driver Name: monitor.inf Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318} Service: monitor Lower Filters: Upper Filters: Problem: 0x0 Problem Status: 0xC00000E5 does anyone know how to fix this it only comes up when switching my refresh

:)

 

high-refresh-rate-displays-60hz-and-netflixamazon

Hi Stephen,



Thank you for writing to Microsoft Community Forums.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. What is the make and model of the computer?
2. What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command) to provide the details.
   

The maximum refresh rate you can use depends on your monitor. If you have multiple monitors connected to your PC, each has its own separate refresh rate setting.



I would suggest you to try the below suggested methods and check if it helps.



Method 1

Check your Cables

Some monitors may have both HDMI and DisplayPort connections, but may be limited to a 60Hz refresh rate when connected via HDMI. In this case, you'd need to use a DisplayPort cable. Check your monitor's specifications or setup guide for more information.



If you're using HDMI, you'll want to ensure you're using a "high speed" HDMI cable and not an older "standard" HDMI cable.

In this scenario I would suggest you to replace the cable with the higher quality display and check the status of the issue.





Method 2

Update Graphics driver

Integrated graphics or older discrete graphics might not support your monitor's refresh rate. Be sure your graphics card supports the monitor's resolution and refresh rate. You need to update your Graphics drivers.

Refer the article
Update drivers in Windows 10 for the steps.



If the issue still persists, I suggest you to get in touch with the manufacturer support for the further assistance.





Regards,

Muralidhar

Microsoft Community Moderator

 

Refresh rate

Hello everyone

I have bought a new laptop and it says the max refresh rate is 120hz. But whatever I do I cannot get past 60hz. I tried It with NVidia control pane and with windows display settings. But on both NVidia control panel and windows display settings (list all
modes and refresh rate) it says I cant get past 60hz and my driver is updated. I even tried to get 120hz with a lower resolution but it doesn't work. If someone knows what the problem is can you help me?

 

Refresh rate dropping from 120hz to 60hz, WHEA-Logger Event ID 17 ?

I've got

OS: Win 10, 64 bit, version 1903, and
GPU: Nvidia Geforce GTX 1070, Driver 441.87 (just rolled back from 445.87, same issue)
Computer: Aorus_X5 V6,
CPU: Intel i7-6820HK @ 2.70 GHz
Ram: 16.0 GB

For the past month my windows refresh rate seems to be randomly switching from 120hz and getting reset to 60hz, which unfortunately makes games unplayable and looking at the screen in general less nice. When this happens the display refresh in the Nvidia control panel is still listed as 120hz, although testing on UFO Test: Refreshrate will then show 60hz. The only way I can change it back to 120hz is by rebooting. If I manually change the display refresh down to 60hz, my laptop screen has crazy tearing and black flashes.

I think this is the same issue as this post (Refresh Rate Changing Itself at Random ). I started a new thread because they erroneously listed it as solved after switching to onboard graphics. My laptop only uses the dedicated gpu so this wouldn't be an option.

I've noticed the windows event viewer has a warning that seems to coincide with the refresh rate changing. It's listed as having occurred 5400 times in the past week, sometimes a bunch will spam at once.
The message is:

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus: Device:Function: 0x0:0x1C:0x0
Secondary Bus: Device:Function: 0x0:0x0:0x0
Primary Device NameCI\VEN_8086&DEV_A110&SUBSYS_35581458&REV_F1

I can paste the full message if needed.

I've updated all drivers, then tried rolling them back (unfortunately it seems I can't roll back windows drivers after 10 days installed), but so far no luck fixing this.