Windows 10: Does anyone know the timeframe for MS responses to help requests?

Discus and support Does anyone know the timeframe for MS responses to help requests? in Windows 10 Drivers and Hardware to solve the problem; The support chat has been cycling for an hour with no sign, and no clue about how long it'll take. A call request has also been in for an hour, also... Discussion in 'Windows 10 Drivers and Hardware' started by MattHays2, Apr 7, 2022.

  1. MATTHAYS2
    MattHays2 Win User

    Does anyone know the timeframe for MS responses to help requests?


    The support chat has been cycling for an hour with no sign, and no clue about how long it'll take. A call request has also been in for an hour, also with no sign. Is there any way fo find out what timeframe either of those will get a response? Is it 30 minutes, a day, a week? I don't know how this company stays in business. I'm just trying to get a machine back and running after Windows failed and had to be re-loaded. Soooo many things don't work now.

    :)
     
    MattHays2, Apr 7, 2022
    #1
  2. CORDUROY_JR
    Corduroy_Jr Win User

    help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Apr 7, 2022
    #2
  3. DABOOGA
    dabooga Win User
    Monitor Response Timings (MS) Help

    Ok i will, shame most sites dont list these details.
     
    dabooga, Apr 7, 2022
    #3
  4. EDTITTEL
    EdTittel Win User

    Does anyone know the timeframe for MS responses to help requests?

    a request for device descriptor request failed

    Maybe it's time to step back from the current efforts, and start over. I suggest you read over this excellent tutorial and try all of its steps: [Solved] Unknown USB Device (Device Descriptor Request Failed) for Windows 10 - Driver Easy. The one that may provide you with some easy relief is the one where you uninstall the device whose descriptor is failing, reboot, and see what happens when device enumeration recurs during boot-up. If you're lucky, it will fix itself.
    HTH,
    --Ed--
     
    EdTittel, Apr 7, 2022
    #4
Thema:

Does anyone know the timeframe for MS responses to help requests?

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