Windows 10: Does anyone know why my update screen is blank? Its been like this for a while since...

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:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

blank screen

Hi Philip,

Black screen error has many symptoms. Examples are: when you recently updated your computer, there are changes that are still applying during the boot process, and you are in the process of installing a software. To have a better grip on this blank
screen issue, we’d like to know the following:

• Are you using a Microsoft account or local account?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can you send us a photo?

• What is the make and model of your computer?

• How much free space do you have on your hard disk?

In addition, you can visit this link: Troubleshoot black screen or blank screen errors
to start troubleshooting this black screen issue.

We're looking forward to your response.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator