Windows 10: does anyone one know why this happens? The thing I'm trying to buy on the ms store is 1...

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Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

Getting the error PUR-AuthenticationFailure when trying to buy a game on MS Store

Im on W10 Pro Ver. 1909 (Comp. 18363.900)

Everytime i try to buy a game both on the Ms Store app or on the browser im getting the PUR-AuthenticationFailure sFbKPIDwK0m0WzEv.102.1.10.8.

tryed many times signing in & out and always getting the same error on both ways, app & browser. Also tryed the troubleshooting no errors.

Well i didnt made any hardware upgrades or changes to my setup and in the past i made some buys i dont know whats the problem now. Any suggestions are appreciated please.

 

Getting error message 'Something happened at our end, try again later' while trying to buy Minecraft.

Hi,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that whenever you are trying to buy Minecraft you are getting error 'Something happened at our end, try again later'.

Please answer the below questions to assist you better.

1. Is this issue specific to this particular game?

2. Are you using any proxy settings on the computer?

Follow the below methods and check if it helps,

Method 1: Reset the Windows store

I would suggest you reset the Windows app store and check if it helps to resolve the issue.

• Press Windows Key + R.
• Type, "WSReset.exe" and hit enter.

If Method 1 doesn’t help, try Method 2.

Method 2: Run the Windows App Troubleshooter

I suggest you to download and run the app troubleshooter from the below link and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you