Windows 10: Does it mean my GPU is damaged after receiving the blue screen error a couple times?

Discus and support Does it mean my GPU is damaged after receiving the blue screen error a couple times? in Windows 10 Software and Apps to solve the problem; I have the surface laptop studio, its still pretty new only bought 5 months or so ago. When gaming recently, my laptop crashed and received the blue... Discussion in 'Windows 10 Software and Apps' started by Sarah Z1, Jan 7, 2024.

  1. Sarah Z1 Win User

    Does it mean my GPU is damaged after receiving the blue screen error a couple times?


    I have the surface laptop studio, its still pretty new only bought 5 months or so ago. When gaming recently, my laptop crashed and received the blue screen error four times. i am up to date with all windows updates and optional updates and the game meets the requirements of my laptop which is advertised to be able to run games. To combat this issue I downloaded the Geforce game ready nvidea driver and game still crashed. Is there a way to check my GPU health or to limit GPU from reaching 90%? i don't think it is reaching this percentage but i just want to be safe. Has the software or hardwa

    :)
     
    Sarah Z1, Jan 7, 2024
    #1

  2. received KERNAL MODE TRAP blue screen error

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand that you have received a blue screen error. We will assist you to resolve the issue.

    I appreciate if you could answer few questions to narrow down to the issue.


    • What is the make and model of the computer?

    • When exactly you have received this error?

    • Did you receive any code numbers or values along with this issue?

    • Did you make any changes to the computer recently

    • Are you able to access the desktop?
    This issue may arise due to the following reasons:


    • Corrupted device drivers.

    • Corruption in Windows registry.

    • Driver conflicts.

    • Damaged hard disk.
    It could be better, if I get the exact error code or value to provide advance troubleshooting steps.

    As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

    Also refer:
    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors


    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jan 7, 2024
    #2
  3. received KERNAL MODE TRAP blue screen error


    • What is the make and model of the computer? Toshiba Satilite A665-S6050

    • When exactly you have received this error? Yesterday after the windows update

    • Did you receive any code numbers or values along with this issue? Just got a blue screen that said "we're collecting information,we'll restart for you"

    • Did you make any changes to the computer recently Just installed Office 2007 under compatibility mode

    • Are you able to access the desktop? Yes,after it restarted.
     
    JeremiahSmith, Jan 7, 2024
    #3
  4. Does it mean my GPU is damaged after receiving the blue screen error a couple times?

    received blue screen error

    Hi,

    Thank you for posting your query on Microsoft Community.

    I appreciate you for providing details about the issue and your efforts towards resolving it.

    Please provide answers to a few questions to narrow down to the issue.


    • What is the make and model of the computer?

    • When exactly you had received this blue screen error?

    • Did you receive any error message with the blue screen?

    • Did you install any third party security application?
    As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

    If the issue persists, I suggest you to run DISM and check if it helps.

    The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

    Fix Windows Update errors via DISM or ws Server

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jan 7, 2024
    #4
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Does it mean my GPU is damaged after receiving the blue screen error a couple times?

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