Windows 10: Does Microsofts escalation team work on Saturdays?

Yesterday I tried to recover my account because someone elses email was connected to it and I was not able to sign into my computer on windows and I was able to get in touch with support I gave them all my information and things like that and he said he will escalate my case and it will take 24-72hrs to get a response. I was just wondering if im even going to get a response on the weekend as I need to sign in to my computer but I cannot do so.Also the email connected to the account I am making this post from is not the one I made an account recovery claim for.

:)

 

Join Teams for work or school meeting with personal Microsoft account

Microsoft Teams Insider Blog: As a part of ongoing work to improve the experience when joining Teams meetings, we have just made a new update available for Teams Insiders. When using your personal Teams account to join a meeting that originated from a Work or School Teams account, you previously had to join as a guest, often causing your meeting to open in a web browser with limited functionality. Now you can join as your signed-in personal Microsoft account from within the Teams app on Windows 11, providing a better meeting experience for all parties. In the first phase of rolling out this new functionality, you will get the new experience when joining a Teams for work or school meeting from within Teams free by tapping a Teams for work or school meeting link in a chat or community within Teams free. Your signed-in personal Microsoft account will be used when you join the meeting.

If you dont have the Teams meeting in your Teams free calendar, a nice little trick is to forward the meeting invite to the email you use to sign in to Teams free. Then you will have the meeting neatly in your Teams calendar, readily available for you to join the meeting when its time. How to join Teams Insider? Its easy to join Teams Insider for earlier access to new features and improvements:

1. Go to app settings in Teams free
2. Navigate to Teams Insider program section (you can get there directly with this link)
3. Tap Join button to join Teams Insider
4. Restart the Teams app and you have the latest features and improvements

You will find detailed information how to join in this support article. How to send feedback and suggestions? We are always happy to receive feedback and suggestions to make Teams even better. To participate in our feedback program and help us in our endeavor, please follow the steps below:

• Report bugs and glitches by sending us relevant feedback using the in-app form. Please include diagnostic logs and screenshots which will help us to investigate your reported issue. Learn more how to send feedback or suggest a feature in Teams (free)
• If you have suggestions for new features or changes to the existing ones, you can vote and submit ideas on Microsoft Teams (free) Feedback Portal.
• You can always create a post on the Microsoft Tech Community as well.

Source: Join Teams for work or school meeting with your personal account - Teams Insider

 

Escalation Team support take

Hello, I just wanted to know how long it will take for Microsoft Escalation Team to help you because i've created an ticket 6 days ago and they said it would take 24 to 72 hours for them to email me but it's been 6 days and I still haven't gotten an email from their escalation team.

 

Microsoft Store - Fake Escalation Team?

I have had the exact same experience.

I purchased an Xbox Series X from the store on February 16th with the intention of using the £355 of Microsoft credit in my account.

An error occurred during payment and it only took £60 of credit and charged the remaining £390 to my Paypal account.

I called their Customer Service team straight away who said they would correct the payment so that all of my credit was used, and I would be refunded.

I was told 24-72 hours on multiple occasions, as well as the excuse that the escalations team were looking into it.

Its now been over 6 weeks and nothing has been sorted, just continued empty promises and the customer service team keep changing their story.

Its abundantly clear that the 'escalations team' does not exist, and is a line pushed out by Microsoft to stall and hope the customer gives up.

Quite possible the worst company I have ever had the misfortune in dealing with.

Avoid. Avoid. Avoid.