Windows 10: does my laptop have a finger print scanner

Discus and support does my laptop have a finger print scanner in Windows 10 Drivers and Hardware to solve the problem; I use hp elitebook 820 G3 and I have been confused for a while if it has a finger print scanner, in the settings it says they couldn't find a... Discussion in 'Windows 10 Drivers and Hardware' started by Josua Amuno, Apr 3, 2025.

  1. does my laptop have a finger print scanner


    I use hp elitebook 820 G3 and I have been confused for a while if it has a finger print scanner, in the settings it says they couldn't find a fingerprint scanner compatible with windows helio and now I'm confused if I actually have a fingerprint scanner or not

    :)
     
    Josua Amuno, Apr 3, 2025
    #1
  2. Mike#4229 Win User

    finger print scanner

    finger print scanner on my hp laptop stopped working after 2019-08 update to 1903 KB4512508. suggestions please.
     
    Mike#4229, Apr 3, 2025
    #2
  3. finger print scanner on window 10 home is not working

    OK so, when i first got this laptop , like 6 months ago, i would use the finger print scanner all the time to log in. but one day it just stopped working and i didn't pay attention to it. until recently I've tried to figure out why it wasn't working. so
    i went to setting but it said thr finger print scanner was unavailable. some pages requested for me to detach the type cover but i did not find how to do so because all the steps were not possible on my laptop. how can i fix it?
     
    dulcerodriguez2, Apr 3, 2025
    #3
  4. does my laptop have a finger print scanner

    Windows Hello - Finger Print scanner

    Hi Nalintha,

    Thank you for posting in Microsoft Community.

    Sorry for the inconvenience caused to you. I understand that finger scanner is not working after upgrading to Windows 10.

    This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

    Method 1: Run the hardware device troubleshooter and check if it helps.

    Follow the below steps:

    • Press Windows key and type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Hardware and Devices.
    • Follow the on-screen instructions to run the troubleshooter.

    Method 2: Update the finger scanner drivers.

    • Press Windows key + X and click on
      Device manager.
    • Expand Human Interface Devices.
    • Right click on your finger scanner device.
    • Click on Update Driver Software
      and follow the onscreen instructions.
    Hope this helps you. Keep us posted with the status of the issue to assist you further.

    Thank you.
     
    Azaruddin Syed, Apr 3, 2025
    #4
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does my laptop have a finger print scanner

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