Windows 10: Does Tech support really exist?

How do I access my files on my computer when I am locked out of my main windows log on ID and had to create another profile?

I have an active case number but I am not getting any follow up nor feedback from Microsoft Tech support. No live number to call. after several emails, still no reply. This has being going on for approximately 1 month.

:)

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

B3 Phenom support

I checked gigabyte's site on my GA-M57 and it didn't say anything about b3 stepping update, but all of the x3 chips are b3 steppings, so just use the x3 support bios if available.

 

Boilerplate Tech Support

I've been seeing an increase in the amount of boilerplate tech support from Microsoft employees. This adds to an already dismal reputation for Microsoft support.

Does your workflow reward employees for giving solutions even when they are useless? Consider evaluating support employees based on percentage of solutions that are marked as answers or marked as "helpful". If an employee has a low percentage, a manager
should review their response threads and watch for boilerplate responses and disparaging reactions from customers.

Boilerplate tech support mean using the following tech support workflow:

1. Spend up to 15 seconds identifying the category of the question (e.g. mouse, printer, application).

2. Ignore specific question (e.g. middle-click, compatibility with apple devices)

3. Paste boilerplate (based on the general category) such as: reinstall drivers/Windows/application, reboot, make sure computer/printer is
plugged in and turned on.

I know you get a huge volume of common tech support questions, so boilerplate responses are an important tool when applicable. But just make sure they are relevant to the question. For example, if a feature is simply not supported, then reinstalling won't
help. It's really annoying to get boilerplate responses when it is obvious that the support engineer is ignoring the actual question.

Suggested workflow:

1. Identify the category of the question (e.g. mouse, printer, application).

2. Examine the specific question (e.g. middle-click, compatibility with apple devices)

3. Is the feature supported by default in the standard installation?

Yes =>

Assert that the feature is supported by default (this is important because it tells the user that their question was actually read).

Describe how to use the feature.

Suggest that if the feature doesn't work, try reinstalling etc...

Paste boilerplate as appropriate

No =>

Is there fix or a workaround?

Yes =>

Describe it.

No =>

That feature is not supported at this time.

See if there's an enhancement request, etc. Add a link.

Regards,

Ken Seehart