Windows 10: Doing a factory reset when my the reset was completed i was given a black screen but still...

a configuration change was requested to clear this computer's tpm , yes this was showed up and i clicked all keys but done nothing

:)

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Win 10 factory reset failure

recently did a factory reset on my Dell Inspiron 5567 laptop (Build Nov 2016, i7, 8Gb, AMD R7 m445 graphics) to try and repair some long standing bugs I had encountered during previous attempts at Win10 updates. Unfortunately after completing the reset, the laptop boots up, displays the Dell logo, the blue startup bar completes, then goes to a black screen. Forcing a hard reboot, Win10 diagnoses and attempts to repair itself, but does not find any problems. If allowed to continue its again goes to black screen & nothing. After reading numerous forums I have tried the following:

* Disconnected any plug in devices ie mouse, usb etc - nothing

* Let sit overnight in black screen – nothing

* Reset to factory setting x 2 – nothing

* Reset Bios to default – nothing

* Advanced Settings Windows repair – nothing

* Advanced Settings Reinstall to previous – cannot do as reset has wiped all restored points .

* Boot to Safe Mode – Error message “Windows cannot complete installation in Safe mode. To continue installing windows, restart the computer” – back to black screen.

* In CMD; scf /scannow – no problems identified

* Downloaded & created Win10 ISO to usb – booted to this & tried repair to computer but no change & back to black screen on restart.

* In CMD; bootrec /fixmbr, bootrec /fixboot, bootrec /scanos, bootrec /rebuildbcd – no problems, but did identify that number of operating systems = 0

I am not a tech expert by any means, so have been reluctant to go fiddling around much in the BIOS at this stage. I thought a factory reset was supposed to resolve these issues, not create more. Does anyone have any suggestions on what I could try as I have run out of things to try get a restart, before I have to try and find an computer expert to repair this.

thanks

 

Factory reset screen going black

I forgot the password to my computer and so I’ve been trying to factory reset it from the login screen but when I go to troubleshoot, resent this pc, remove everything the screen just turns black and nothing happens and it doesn’t factory reset and dosent let me click all drives, fully clean the drive and the final reset button as the screen goes black before those questions what do I do