Windows 10: Dolby Access asking for payment again

Yesterday, I bought Dolby access app from Microsoft Store But Today it's asking for payment again. I tried restarting my laptop,Uninstalled and Installed again but the problem persists. I have only one Microsoft account

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Dolby Access asking for payment again

Yesterday, I bought Dolby access app from Microsoft Store

But Today it's asking for payment again. I tried restarting my laptop,

Uninstalled and Installed again but the problem persists.

I have only one Microsoft account

 

Dolby access asking to pay again

Hi,

I am R. Cord, Independent Advisor.

I hope you are doing well.

Let me try to assist you, in this scenario I can recommend checking some points.

A. Make sure that you are signed in to the same Microsoft Store account that you used to purchase Dolby Access for headphones.

If you are signed in to a different account, the purchase may not be recognized.

B. Open the Microsoft store app, go to the three-dot menu in the top-right corner, and select Downloads and updates Check if Dolby Access is listed under owned and verify the purchase is associated with the correct account.

C. Make sure that the Dolby Access application is up-to-date. Open the Microsoft Store app, go to the three-dot menu in the top right corner, and select Downloads and updates. Check if there are any updates available for Dolby Access.

you can also try uninstalling and then reinstalling Dolby Access.

if Is none of this resolves the issue, I recommend checking with the entity as it is a matter of payments, we can not help in these matters.

you may need to contact Dolby support for further assistance or request a refund through the Microsoft Store

Let me know if helped you!

Best Regards,

R. Cord

 

Dolby access

Hi,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Dolby Access is free, but Dolby Atmos isn't.

https://www.dolby.com/us/en/apps/access/pc-xbox...

How much does Dolby Access cost?

You can download Dolby Access from the Windows Store and Xbox Store for free.

Irrespective of that, if you have installed a trial it would just charge your payment method like credit card after the trial.

Disclaimer:

This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do
more harm than good sometimes.