Windows 10: Dolby Access for Windows 10 - purchase restoration

I had purchased dolby atmos from the dolby access app and have been using it mostly for gaming for a while now.I tried to use dolby atmos today but directs me to the dolby access app and asks me to purchase it again. How do I restore my purchase of dolby atmos?

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

I ALREADY BOUGHT DOLBY ACCESS

Hi Yvonne,

We checked the Dolby Access app in the Store, and we found out that Version 2.1.30 & 2.1.31 has a known issue where customers that purchased it can't enable Dolby Atmos for Headphones after the purchase.

Since you've already provided feedback and contacted Dolby support, we suggest waiting for the app developer to create a fix for this issue. They're already aware of it and it seems they regularly update the app to resolve bugs.

Don't hesitate to let us know if you have any other concerns.

 

Dolby Home Theater missing on windows 10

Hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family.

From the description of the issue, I understand that you are unable to access the Dolby Home Theatre feature in Windows 10 and you no longer see the
Dolby icon on the Taskbar.

As an initial recommendation, check if the icon for Dolby Home Theatre can be enabled.

1. Click System > Notifications & actions and then click on Select which icons appear on the taskbar.

2. Scroll through the list and look for some process that has comments Dolby Home Theater

If the above fails, I would suggest you to re install the software and check. However, if the application still denies to work, try to run the program in Compatibility Mode. Follow below steps.

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and
  
• Select Windows 7 operating system from the drop down menu and proceed with the installation.
  
• Once this is done, restart the computer and check if the issue persists.

Hope the above information was helpful.

Thank you.