Windows 10: Dolby Access is not installing latest v3.0 from the store, always downloads an older v2.3...

Lately Dolby access has been acting strange where Atmos for headphones wouldn't turn on until a restart, so I thought of uninstalling and installing again. But after doing that, the app is not installing the latest version but rather the older v2.3 which doesn't have the new interface nor the new EQ settings which I want.

Even the app's store page mentions that Windows store may occasionally not update the content correctly. How do I go about getting in the latest version?

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Dolby Advanced Audio v2 Error (Windows 10)

Hi Evan,

Thanks for posting your query on Microsoft Community.

This issue might occur if the driver for Dolby Advanced Audio v2 is not compatible with Windows 10.

I suggest you to download the latest driver from the manufacturer’s website and try installing it in compatibility mode.

Follow the below steps:

Step 1: Download the latest driver from manufacturer’s website.

Refer to the below link:

http://www.dolby.com/us/en/support.html

Step 2: Install the driver in Compatibility mode.

Refer to the below link:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

DOLBY advance audio v2 not working after upgrading to Windows 10 from Windows 8.1.

Hi Emilio,



The above issue might have occurred due to corrupted/non-updated audio drivers installed on the computer.



Updating the device drivers will help in re-installing as well as replacing the corrupted or missing device driver component to enhance the performance of the device on the computer.



Follow the steps below to update the Dolby Audio drivers by following the steps below and check if the issue is resolved.

• Press Windows logo + X keys on the keyboard and select
  Device manager from the context menu.
• Expand Sound, video and game controller, right click on the Dolby audio driver and click on
  Update tis software from the context menu.
• Follow the on-screen instructions and wait until the update is complete.
• After the update is complete, close the window and check if the changes are effective.
• If the issue persists, download and install the latest and most compatible audio drivers for Windows 10 from the manufacturer’s website and check if the issue is resolved.

Refer to the link below on Support for Dolby Home Theater v4 or Dolby Advanced Audio v2 Audio Drivers:

Drivers for Products That Incorporate Dolby Audio



Write to us with the status of the Dolby advance audio V2 issue on the PC on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.

 

DOLBY ADVANCED V2 _PCEE ERROR

Hi Ajay Kumar,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

Before we proceed, we require more information to assist you better.

• What exactly happens when you try to install Dolby Advance V2 drivers?
• Are you getting any error message?
• What is the make and model of your computer?

You may download the latest audio drivers from the manufacturer’s website and install it on your computer.



Reply us with this information to assist you further.

Thank you.