Windows 10: Dolby Access preinstalled in my laptop how to activate on another machine

Hello. I purchased a xiaomi mi notebook pro 15.6 laptop with dolby access and dolby atmos for headphons preinstalled. How to restore the license and use the purchased product on my devices, such as my PC. I can provide the necessary photos of the dolby access operation only on a laptop or a photo of the pre-installed license marking. When I install dolby access on PC, the license is not available

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Still can't activate dolby atmos for headphones

Hi Noam,

Thank you for writing to Microsoft Community Forums.

I understand that the Dolby Atmos for headphones option is not showing in Spatial sound. We’ll definitely look into this for you. For us to provide you the most appropriate assistance, kindly provide us the information needed below:

1. What is the make and the model number of the computer?
   
2. Which build version of Windows 10 are you using?
   
3. May I know, since when are you facing this issue?
   
4. Are you aware of any other changes made on the computer prior to this issue?
   
5. Have you tried installing the
   Dolby Access app from Microsoft Store and checked?
   
6. Did you perform any troubleshooting steps to troubleshoot this issue?
   

I’d suggest you to download the Dolby Access app from the Windows Store and check. The app will guide you to setup headphones.

Looking forward to your response so we can assist you further.

Regards,

Naveen M

Microsoft Community - Moderator

 

About A Dolby Access (Preinstalled App In My Machine) Related.

Hello !

Once you paid the fee to access Dolby Atmos for Headphones, it is yours to keep forever ! This is a one-time fee, so no subscriptions.

Feel free to ask any other questions !

 

Help: Dolby Atmos for Headphones (Dolby Access App) with bluetooth headphones

Hello,

I'm having an issue with Dolby Atmos for Headphones and I'm wondering if anyone else has had similar experience.

TLDR: Help correcting issue. Dolby Atmos for Headphones add-on for Dolby Access App purchased from the Microsoft Store installed on laptop. Worked with bluetooth headphones once as expected after install but hasn't functioned since. Works as expected w/ wired headphones and external speakers (3.5 mm audio jack) and with internal laptop speakers but not with bluetooth headphones. Tried reinstall of add-on and app w/ and w/out system reboot step.

I've purchased "Dolby Atmos for Headphones" add-on ("DAfH" from here; dev: Dolby Laboratories) for "Dolby Access App" from the Microsoft Store and installed on my laptop (ThinkPad P1 gen4). The issue involves use with bluetooth headphones. When bluetooth headphones are connected, I'm able to select DAfH from "Spatial Sound" through both the taskbar tray sound icon (right-click) and Control Panel -> Sound -> Playback tab -> Headphones [device name] -> Spatial Sound tab, but there is an issue. When changing audio eq in Settings tab of Dolby Access App the changes are not affecting any audio quality changes. When using headphones or external speakers connected through 3.5 mm jack on laptop similar changes in audio eq affect audio quality almost instantly. One weird thing is that when the add-on was first installed (some time ago) it worked as expected affecting a change in audio quality, but after a system reboot the behavior is not as expected and I've been dealing with this issue since. I've tried reinstalling both DAfH add-on and Dolby Access App multiple times with and without system restart step, but the problem persists. Any advice on how to correct this issue is very appreciated.