Windows 10: Dolby Access problem

Hi friends.I ran into a trivial problem regarding the setup of the headphones. When I connect Bluetooth or wired headphones to the SP 11, I need to adjust the equalizer in Dolby Access - in the Dolby Athmos tab, for example, to remove excess bass, emphasize the midrange, etc. Once adjusted, the headphones sound great.But... as soon as I finish working - turn off the headphones and SP11, and the next day I reconnect the headphones, all Dolby Athmos settings are reset to Default.This phenomenon does not depend on whether the headphones are BT or wired, as well as the brand.I wrote to Dolby

:)

 

Dolby Access loading and closes after a minute.

Hi there, I am , a fellow Microsoft user like you.

I understand your frustration. First, please restart your device as it might help with the issue. If the problem persists, you can manually update your audio driver using the Device Manager. Here's a helpful guide: https://support.microsoft.com/en-us/windows/upd...

If the issue continues, you can attempt to repair and reset the Dolby Access app. Follow these steps:

> Press the Windows + I key to open Settings.

> Click on the "Apps" tab > Click on "Installed apps."

> Scroll through the app list or use the search bar to locate the Dolby Access app.

> Click the three-dots menu (...) next to Dolby Access and select "Advanced options."

> Scroll down to the Terminate section and click on "Terminate."

> Scroll down to the Reset section, and click on "Repair." Wait for a moment, after that test if it is working.

> If the issue persists, go back to the same settings, scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).

> Restart your PC and test.

If you're still facing problems, consider uninstalling the Dolby Access app and reinstalling it from the Microsoft Store. This might resolve any underlying issues.

I hope one of these steps helps you get Dolby Access up and running again. If you have any further questions or run into any issues, feel free to reach out.

 

Dolby Access loading and closes after a minute.

nothing helped

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.