Windows 10: Dolby Atmos is not working and I need help

Hi everyone,


I need help with fixing an issue I am having with Dolby Atmos Home Theater. To start off with the specs of my PC are an AMD 3700X 64GB RAM Nvidia RTX 2080 Ti, also I have a Denon AVR-X3400H, and I am running Win 10 20H2.


Ok, so about a month back I wanted to run a game on my tv and use Dolby Atmos Home Theater on my receiver in the past it was working. I will not say it was amazing since the implementation of Dolby Atmos Home Theater in Win 10 is nothing but buggy and a pain MS please put some real time into fixing the issues. It feels like Dolby Atmos is tacked on with low-quality duck tape. Anyway, back to the issue at the time, and now I can enable Dolby Atmos and it shows Dolby Atmos on the receiver but if you play any audio nothing will come through the speakers. the only way to get any sound to play is to open the Dolby Atmos app and play a video and it works in all of its glory. So, it seems that Dolby Atmos will only play Atmos audio format and that's it. In the past, I could enable Dolby Atmos on the PC and if the audio source was not Atmos format I would still get audio from the speakers.


Since the issue started I have done a clean install of Win 10 20H2 with the latest drivers installed and it has not fixed the issue. I did some Google searching and have not seen anyone else with the same issue I may have not put the right question into Google, so I am sorry if I have overlooked someone else that has already asked this question. The only other thing I found was that there is an issue with the Nvidia Audio Drivers and people were recommending that you uninstall the Drivers and let MS drivers resolve the drivers. I have removed the drivers and rebooted my PC and still, I am having the same issue.

:)

 

Dolby Atmos

We would like to confirm if you have check if you Dolby Atmos can be dectect by your computer?

We suggest that you check if its being detected by following these steps:

• At the bottom right side of your screen, where the Time and date can also be located, look for the
  sound icon.
• Right click on the sound icon, a smaill window will pop up with the Sound
  menus.
• Click on the Playback Devices.
• The Sound window will appear with the Playback
  tab.
• Look for Dolby Atmos to make sure that it is properly installed.

If its not on the list in Playback Devices, kindly check if its listed in Device Manager by:

• From the Start menu, type in Device Manager, then
  Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click
  Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.
  

After your computer has restarted and your are in the Desktop screen of your computer, connect your Dolby Atmos device. It should automatically be installed in your computer by giving you prompts. Once successfully installed, kindly check if it is detected
now by you computer in Playback Devices.

We'll be waiting for your update.

 

Dolby Atmos

I checked this line:

5. Look for Dolby Atmos to make sure that it is properly installed.

and i have list with my two audio cards :

1. onboard - Realtek High Definition audio

and

2. dedicated Asus xonar DG audio device.

When selecting option 1. i have spatial sound dolby atmos option, but when selecting option 2, i have listed only "none" under spatial sound.

I can confirm that i had spatial sound on previous win10 build

For this part:

• From the Start menu, type in Device Manager, then Enter.
• Then click the Sound, video and game controllers driver.
• Look for Dolby Atmos, then right click on it, then click Unintall.
• Once done, remove your Dolby Atmos device and restart you computer.

i dont have dolby atmos under sound, video and game controllers

 

Dolby Atmos

Check out this article for instructions how to configure it:

How to enable and use Dolby Atmos on Windows 10

http://www.thewindowsclub.com/dolby-atmos-windo...